Tech Install Specialist

• Venue A/V and Infrastructure Audit - Execution of a detailed, multi-day physical and software-based check of configuration of systems in the venue inclusive of (Audio/Visual, Game, Point of Sale, Lobby Management, Control Systems, Computer Room, Network, etc.). (10% time)
• Game Experience Audit - Data gathering from our ops control system prior to venue visit, and then targeted in-bay game play experience for bays identified as potentially sub-standard for performance. This involves understanding the mechanics of how the game system functions at a technical level, as well as using tools to tweak configurations and perform onsite metric measurement. (5% time)
• Physical Installation - Pulling cable, installing displays/PCs, etc. (25% time)
• Technical assessment, troubleshooting, and configuration - Troubleshooting and resolving issues with installed software and hardware required to run a venue operations at install. (30% time)
• Venue Systems Quality Assurance measurement - Checking software, hardware, operating systems, network performance against defined standards. (20% time)
• 3rd Party Technician Oversight - Task and quality management of any 3rd party resources. (10% time)

• Associates Degree or Equivalent work experience (Required)
• 1+ year of large scale low voltage project installation (Required)
• 1+ year of cross-functional teams experience (Required)
• 1+ year of knowledge of basic construction and low voltage material (Required)
• Hand tool experience
• Ability to lift 50lbs or more and operate heavy machinery
• Strong sense of personal accountability regarding decision-making with a positive can-do attitude
• Ability to predict challenges and seek to proactively head-off obstacles
• Analytical thinking and time management skills
• Strong attention to detail
• Technical troubleshooting skills and ability to interpret CAD drawings/basic understanding of construction building codes
• Follow and promote a safe work environment

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
 
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
 
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
 
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
 
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.