- This job descript should be for someone with 5+ years of experience. Add this information and industry information for a similar role. Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
- Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
- Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
- Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
- Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
- Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
- Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
- Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.
Job Requirement
- 5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support.
- Hands-on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration.
- Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management.
- Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network-related voice issues.
- Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management.
- Strong communication, documentation, stakeholder management, and cross-functional collaboration skills.
Cree Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cree and has not been reviewed or approved by Cree.
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Fair & Transparent Compensation — Pay is often described as fair or decent in technician and operator roles. Compensation in some project management and security supervision roles is characterized as good.
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Healthcare Strength — Benefits include medical, dental, and vision coverage with HSA, FSA, and HRA options, plus EAP support. Wellness resources are highlighted alongside core health plans.
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Parental & Family Support — The package includes six weeks of paid parental leave and adoption assistance. Leave applies to new birth, adoption, and foster placement.
Cree Insights
What We Do
Cree | Wolfspeed is the global leader in silicon carbide technology and production, leading the worldwide transition from silicon to silicon carbide. Our product portfolio provides disruptive technology solutions that support a more efficient, sustainable future including electric vehicles, fast charging, 5G, power supplies, renewable energy and storage, as well as aerospace and defense. Our people are dedicated to driving a significant shift in the technology sector and creating a global semiconductor powerhouse. For additional product and Company information, visit www.cree.com.
