Abound Health is seeking a Team Support Specialist/Office Manager to support our Wilkesboro & Boone, NC office. You will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients. If you're detail-oriented, customer-focused, and passionate about supporting others, this could be the role for you!
Key Responsibilities:
- Clinical & Administrative Support
- Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
- Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
- Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
- Assist with DSP training schedules, certifications, and onboarding processes.
- Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
- Provide local recruitment and onboarding support.
Office Management
- Maintain a professional and welcoming office environment.
- Coordinate facility maintenance, vendor relationships, supplies, and equipment.
- Manage inbound communications and assist visitors.
- Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
- Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder).
- Support CPR/First Aid trainings and internal quality follow-ups.
- Attend staff huddles and provide feedback to the clinical team.
Qualifications:
- High School Diploma or GED required.
- At least 2 years of administrative, office management, or related experience.
- Strong communication, organization, and interpersonal skills.
- Proficiency in office software and comfort with database systems.
- Ability to multitask in a fast-paced, team-oriented environment.
- Experience in behavioral health preferred.
Compensation & Benefits:
Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.
Equal Employment Opportunity
Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic
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Skills Required
- High school diploma or GED
- At least 2 years of administrative, office management, or related experience
- Strong communication, organization, and interpersonal skills
- Proficiency in office software and comfort with database systems
- Ability to multitask in a fast-paced, team-oriented environment
- Experience in behavioral health
What We Do
Abound Health is a leading provider of healthcare solutions dedicated to empowering individuals of all ages with intellectual and developmental disabilities (I/DD) and complex medical needs. Operating in North Carolina, Pennsylvania, and New Jersey, they offer a wide range of person-centered services, including residential support, day programs, and behavioral health interventions, integrating advanced healthcare technology to improve outcomes and care delivery.
