Team Support Specialist

Posted 2 Days Ago
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Hiring Remotely in Guatemala City, Guatemala, GTM
Remote
Entry level
Other
The Role
Supports team members through coaching, motivation, performance monitoring, and KPI tracking. The role requires strong communication, leadership, accountability, schedule flexibility, and a proactive, team-oriented mindset. It is an on-site opportunity in Guatemala City intended as a first formal leadership role, with career growth, bonuses, benefits, and leadership development opportunities.
Summary Generated by Built In
We’re Hiring: Team Support Specialist!
If you have experience as a Temporary QA, Temporary Team Lead, or Temporary Supervisor, this opportunity could be a great next step for you.
We’re looking for someone with strong communication and coaching skills, a proactive and accountable mindset, and schedule flexibility to join our team in an on-site position in Zone 4, Guatemala City.

What We’re Looking For

  • Previous experience as a Temporary QA, SME, Supervisor, or Team Lead is a plus.
  • Strong leadership, communication, and coaching skills.
  • Ability to motivate, guide, and support team members.
  • Proactive, accountable, and team-oriented.
  • Ability to monitor and support team performance and KPIs.
  • Schedule flexibility.
  • Willingness to take on a first formal leadership opportunity.

What We Offer

  • Career growth opportunities
  • Competitive salary
  • Performance bonuses
  • Parking subsidy
  • Life and medical insurance
  • Employee benefits and discounts
  • On-site work environment
  • Opportunity to develop your leadership and management skills

Skills Required

  • Strong leadership skills
  • Strong communication skills
  • Strong coaching skills
  • Ability to motivate, guide, and support team members
  • Proactive, accountable, and team-oriented mindset
  • Ability to monitor and support team performance and KPIs
  • Schedule flexibility
  • Previous experience as a Temporary QA, SME, Supervisor, or Team Lead
  • Willingness to take on a first formal leadership opportunity

IDT Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDT and has not been reviewed or approved by IDT.

  • Healthcare Strength Medical, dental, and vision coverage are included for full‑time employees, with published transparency files indicating employer‑sponsored health plans. This establishes a conventional benefits foundation across major coverage areas.
  • Leave & Time Off Breadth Paid vacation and sick time are characterized as generous, with illustrations of multi‑week vacation and defined sick‑leave allotments that can vary by team and tenure. This breadth provides a solid baseline for time away from work.
  • Wellbeing & Lifestyle Benefits Office amenities such as an on‑site gym, recreation spaces, free breakfast and coffee, and flexible work arrangements are highlighted. These wellbeing‑oriented perks augment the core package for in‑office and hybrid roles.

IDT Insights

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The Company
HQ: Newark, NJ
1,151 Employees
Year Founded: 1990

What We Do

We know that you’ll have looked at quite a few company pages but IDT is different. We want people who want to make a big difference to our company with big ambitions. We’re a truly global team, with 1300 people working across all continents, apart from (at the moment!) Antarctica. But we are proud that despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Our exciting growth plans make it a great time to join us. Our people are the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise, and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. You will also be expected to support others as well as work hard, work well and work with a smile. If you want a join a company that will help you become your brilliant best and achieve amazing results, then you want to join IDT.

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