Work Pattern
Week 1
Sunday 0600-1400
Monday 0430-1230
Tuesday 0430-1230
Thursday 0430-1230
Friday 0430-1230
Week 2
Monday 0430-1230
Tuesday 0430-1230
Wednesday 0430-1230
Friday 0430-1230
Saturday 0430-1230
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Team Manager where you’ll lead from the front and play a critical role in reshaping our stores for the next generation of customers.
This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.
We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.
What success looks like
A department that trades strongly, looks brilliant and delivers five-star service
A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
Clear ownership of standards, safety, availability and operational excellence
Strong commercial results driven by insight, pace and great leadership
A culture where people feel valued, developed and excited to grow with M&S
What we’re looking for
Proven experience leading teams in a fast-paced retail or customer-focused environment
Strong commercial awareness with the confidence to use data and insight to drive results
The ability to coach, develop and performance-manage with clarity and empathy
Confidence having constructive, sometimes difficult conversations
A resilient, adaptable mindset with the energy to lead through change
Digital confidence and a willingness to embrace new ways of working
A natural role model for great service, inclusion and M&S behaviours
This is a role for leaders who don’t stand still. Who raise the bar, back their people, and take real pride in delivering results the right way. Are you ready for it? Take Your Marks and apply today.
Job Description:
Purpose
· To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time
· Champion new ways of working within stores through an open mindset and positive attitude
· Complete tasks and processes that deliver ‘best in town’ standards
· Serve and sell across all Travel Money and other service channels brilliantly well
· Be the voice of our customer to help us continually improve
Key Accountabilities
· Demonstrate a genuine interest in your customers and build good relationships
· Serve our customers efficiently and brilliantly well
· Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
· Skilled to utilise all digital tools and communication channels to do the job
· Share customer and colleague feedback to help us do things better
· Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence
· Own your own learning & development and proactively access digital learning solutions
· Know the daily sales targets, priorities, promotions & selling opportunities
· Have great product knowledge to sell and recommend our products and services help our customers
· Proactively engage with customers to understand their needs and make recommendations
· Understand the store priorities and the part you play
· Complete all Travel Money tasks with pace, accuracy and in line with procedures
· Follow safe, legal and financial crime working practices
About UsSkills Required
- Must be 18 or older due to early morning shift work
- Proven experience leading teams in a fast-paced retail or customer-focused environment
- Strong commercial awareness and ability to use data and insight to drive results
- Ability to coach, develop and performance-manage colleagues with clarity and empathy
- Confidence to have constructive and sometimes difficult conversations
- Resilient, adaptable mindset with energy to lead through change
- Digital confidence and willingness to embrace new digital tools and ways of working
- Serve and sell across Travel Money and other service channels; strong product knowledge
- Complete Travel Money tasks accurately and follow safe, legal and financial crime working practices
- Ability to work the specified on-site shift pattern including early mornings and unsocial hours
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
