You are the right hand of the Team Lead , overseeing administrative and operational tasks integral to our daily operations. Your role involves maintaining customer engagement through task-oriented support, while also taking charge of addressing escalations in collaboration with team leads and stakeholders.
INCLUSIVE BY DESIGN
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.
We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.
do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups:
https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
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Your main focus will be on customer communication for the Slovenian market, ensuring an excellent experience even outside established guidelines. This will involve covering various topics and contact reasons.
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Support Team Leads in daily tasks and contribute to the optimization of Customer Care operations within your scope, collaborating with internal and external stakeholders.
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Involve yourself in training and onboarding colleagues, helping them integrate smoothly into their roles.
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Handle translations and proofreading tasks to ensure clear and accurate communication.
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Be mindful of service propositions to our customer care partners and identify ways to maintain and improve them (e.g., customer treatment and improvement opportunities).
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Act as a multiplier for different topics and a challenger for new processes and IT tools.
WE'D LOVE TO MEET YOU IF
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Excellent knowledge of the Slovenian and English language, in written and speech
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Commitment to a solution oriented handling to achieve customer satisfaction
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Experienced in an KPI driven environment
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Confident, friendly and independent, you are able to take feedback and adapt to changes
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Ability to work across multiple teams internally and externally to align goals and processes
Application deadline: 19.8.2024 End of Business
Top Skills
What We Do
Welcome to Zalando. Here’s some key info about us:
Our position and vision:
- We’re Europe’s leading online platform for fashion and lifestyle
- Founded in Berlin in 2008, we bring head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty
- Our vision is to become The Starting Point For Fashion.
Our offering:
- Our assortment of international brands ranges from world-famous names to local labels
- Our platform is a one-stop fashion destination for inspiration, innovation, and interaction
- As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners, and friends of our brand.
- Our logistics network with 12 centrally located fulfillment centers allows us to efficiently serve our customers throughout Europe, supported by warehouses in Italy, France, Poland, and Sweden with a focus on local customer needs.
Our beliefs:
- Our ambition is to combine our passion for self-expression through fashion with our unwavering commitments to sustainability and D&I
- We believe that our integration of fashion, operations, and online technology gives us the capability to deliver a compelling value proposition to both our customers and fashion brand partners.
