Preferred Qualifications, Abilities and Experience
• Demonstrated experience of M365 technologies (Preferably MS 900 Certification)
• Hands-on experience supporting Microsoft Teams/Skype for Business/Voice technologies e.g.: Cisco, Avaya, Ribbon, etc. (MS 700/MS 721 or equivalent)
• Experience troubleshooting Microsoft Teams meetings and live events.
• Experience troubleshooting Microsoft Teams voice issues.
• Experience troubleshooting federation issues.
• Understanding of Identity solutions e.g. ADFS, DirSync/AADSync and Single Sign-On.
• Understanding of networking technologies (e.g., protocols such as HTTP, TLS, TCP/IP, DNS, or knowledge related to web servers/browsers).
• Troubleshooting experience using tools such as Fiddler, HTTP Watch, Netmon, or IE Developer Tools.
• Knowledge of Teams Devices
• Knowledge of Virtualization
• Knowledge of Skype for Business hybrid deployments.
Qualifications
Required/Minimum Qualifications
• 3+ years prior product, customer support and/or technical support experience.
• Language Qualification: English Language: fluent in reading, writing, and speaking.
• 3+ years prior product, customer support and/or technical support experience
Skills Required
- 3+ years of prior product, customer support, or technical support experience
- Fluent English reading, writing, and speaking
- Demonstrated experience with Microsoft 365 technologies
- Hands-on experience supporting Microsoft Teams, Skype for Business, and voice technologies
- Experience troubleshooting Microsoft Teams meetings and live events
- Experience troubleshooting Microsoft Teams voice issues
- Experience troubleshooting federation issues
- Understanding of identity solutions including ADFS, DirSync or Azure AD Connect, and Single Sign-On
- Understanding of networking technologies, including HTTP, TLS, TCP/IP, DNS, web servers, or browsers
- Troubleshooting experience with Fiddler, HTTP Watch, Netmon, or Internet Explorer Developer Tools
- Knowledge of Microsoft Teams devices
- Knowledge of virtualization
- Knowledge of Skype for Business hybrid deployments
- MS-900 certification preferred
- MS-700, MS-721, or equivalent certification preferred
Astreya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Astreya and has not been reviewed or approved by Astreya.
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Healthcare Strength — Health coverage includes multiple medical plan options plus dental and vision, complemented by FSAs, an EAP, disability and life insurance, and wellness programs. Feedback suggests these offerings provide solid core protection across many roles.
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Wellbeing & Lifestyle Benefits — Client-site amenities at some large tech campuses can add non-cash value such as meals or on-site perks that enhance the day-to-day experience. Wellness Days and access to learning resources and tuition reimbursement further support overall wellbeing.
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Flexible Benefits — Choice among medical plan types and tax-advantaged accounts enables some customization to individual needs. Some roles also offer remote or flexible work, adding practical flexibility to the total package.
Astreya Insights
What We Do
Astreya is the leading IT solutions provider for some of the world's most recognizable and innovative organizations. Our journey started in 2001 in the heart of Silicon Valley and reaches thirty-three countries with over 2200+ IT professionals. We enable businesses to make better decisions, achieve operational efficiency and gain a competitive edge. The Astreya advantage is centered around focus and clear- vision, world-class talent, and innovative technology: Creativity is in our DNA. Our dedicated Software and Service Innovation teams bring best-in-class technology and tools to bear for our clients.
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