We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
- Manage team performance and take complete accountability of delivering agreed SLAs
- Lead & motivate the team through regular performance review and rewards & recognition
- Lead initiatives to improve service standards thus directly impacting the outcome for end customer
- Ensure reasonable level of awareness / knowledge about all the regulatory changes across your team
- To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks within the business area. Whilst ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise.
- Manage team performance through effective queue management on Salesforce and other applications
- Be accountable for delivering the annual objectives set for the team
- Take complete ownership to improve the quality of the delivery to customers
- Initiate ideas to improve the speed of delivery thus impacting customer outcomes
- Build strong partnership with stakeholders anticipate business requirements and deliver accordingly
- Effective liaison with various departments within the organization to gain support and resolve issues
- Proactively identify business challenges and present solutions
- Conduct regular performance review sessions with PLs and associates to set expectations and meet KPIs
- Engage in career aspiration conversations and align roles accordingly
- Conduct training needs analysis and facilitate / impart process & soft skills training to build people capabilities.
- Keep the motivation / engagement level & buzz going in the team & across the Ops floor.
- Ensuring compliance to internal and external regulations and procedures
- Adhere to the risk register & maintain other governance related MI
- Deploy effective controls to ensure green results on internal and external risk audits
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Manage team performance and accountability for SLAs
- Lead initiatives for improving service standards
- Conduct training needs analysis and training facilitation
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
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Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
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Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
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Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
