With over 1.3 million members, RAC is one of WA’s most iconic and trusted brands. As a purpose-driven, member-focused organisation, we strive to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
Your Opportunity
As a Team Manager in our Contact Centres located in Joondalup and West Perth, you will coach, mentor, and develop a team of consultants, enabling them to showcase the value and benefits of RAC products and services while providing exceptional support to our members via phone.
Locations: Joondalup and West Perth
Working hours: Monday to Friday (37.5 hours per week), with scheduled Saturday shifts on rotation every 6 or 10 weeks
What You Will Be Doing
Lead, inspire, and develop a team of customer service and sales professionals to achieve individual and collective targets.
Provide ongoing coaching and mentorship to support career development and skill enhancement.
Foster a culture of continuous learning and improvement, ensuring each team member reaches their potential.
Support team members in overcoming challenges, improving performance, and building resilience.
Address member concerns promptly and effectively, ensuring positive resolutions.
Monitor day-to-day operations to ensure the execution of strategies and initiatives.
What We Are Looking For
As a member-focused organisation, alignment with our values is essential, in addition to:
An experienced and successful leader, ideally in a fast-paced, multi-tasking contact centre environment.
Ability to guide team members along their journey by motivating, coaching and developing their skills and encouraging engagement.
Experience working to and achieving KPIs and targets.
A commitment to creating a cohesive, collaborative, and high-performing team culture.
Excellent communication skills, with the ability to listen and relate well to others.
Empathy and resilience, ensuring positive engagement in challenging situations.
Strong computer literacy and the ability to use multiple systems while engaging with members.
What Can We Offer You?
A secure, full-time, permanent position within your local community.
Genuine career development pathways, supported by ongoing training, mentorship, and tangible advancement opportunities.
Comprehensive coaching and leadership development to enhance your skills as a leader.
Free Roadside Assistance and discounts on RAC products and services, including Insurance, Holiday Parks and Resorts, Security, Finance, and Auto Services.
A supportive, inclusive work environment, enabling all employees to thrive.
Access to an active social club and exclusive member benefits.
We are looking for an enthusiastic professional who thrives in a culture of continuous improvement and enjoys developing others. Apply online today with your CV, showcasing what you can bring to the team.
Applications Close: COB Friday 13th June 2025
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice.
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What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
