Team Manager

iGaming:

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

Team shift managers have a wide range of responsibilities, which can include:

• Monitoring the activities and performance of live Game Presenters to ensure they are following all rules and regulations set forth as well as maintaining energy on camera.

• Ensure Game Presenters are providing excellent customer service to guests, suggesting improvements with Game Presenters.

• Creating and updating the monthly Game Presenter schedule.

• Constantly review staffing needs and recommending increase/decrease in staffing levels to coincide with business demands.

• Preparing pre-shift meeting documentation, conducted daily.

• Conducting studio walks when on duty.

• Conducting monthly one-to-ones with Game Presenters.

• Attending Operational meetings with Management.

• Organizing and updating overtime, sickness, leaves, absences following company procedure.

• Carry the role of Game Presenter with excellent performance whilst on Shift when required.

• Maintaining constant communication with the Game Presenter team.

• Assisting in the recruitment process when required.

• Assist in the Game Presenter uniform management.

• Maintaining a dynamic, energetic, and motivated work environment.

• Assisting in the training of new employees regarding their responsibilities within the studio.

• Assist Managers and Supervisors to ensure that the operation is being managed in accordance with company standards.

• Maintain an active energetic, presence on the gaming floor.

• Works hand in hand with security to ensure the safety of guests and Team Members. 

• Resolves guest complaints and assist with guest incidents.

• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.

• Performs other incidental and related duties as required and assigned.

What we offer:

• Full-time contract.

• Competitive salary.

• Challenging work, with award-winning products, in a dynamic, international team.

• Health, dental, life insurance, and 401k.

• Professional and personal development in the iGaming industry.

• Opportunities to progress within the company.

Qualifications

The available shift is the Night shift: 10:50pm - 7:00am.

• TV, film, acting, acting coaching experience preferred.

• This role is on a shift basis - Monday to Sunday with Morning, Afternoon and Night shifts.

• Must be able to work holidays and weekends if required.

• Previous managerial experience would be considered an asset but not required.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.