Team Manager

iGaming:

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary

Working in our 24/7 Live Casino Studio you will start and progress your career in iGaming and learn how to manage Game Presenters who present games to online players such as Roulette and Blackjack. You will join a team of professionals who deliver the very best Live Casino Games to players from all around the world.

If you have the right attitude, are experienced with tv/film/live streaming, and have a passion for coaching those in the spotlight, then this could be the start of a fantastic career for you in Live Casino!

By joining Light & Wonder Live, you will learn and adapt quickly to become a professional Team Manager working from our state-of-the-art Live Studio located in Farmington Hills.

Team shift managers have a wide range of responsibilities, which can include:

• Monitoring the activities and performance of live Game Presenters to ensure they are following all rules and regulations set forth as well as maintaining energy on camera.

• Ensure Game Presenters are providing excellent customer service to guests.

• Creating and updating the monthly Game Presenter schedule.

• Organizing and updating overtime, sickness, leaves, absences following company procedure.

• Constantly review staffing needs and recommending increase/decrease in staffing levels to coincide with business demands.

• Preparing pre-shift meeting documentation, conducted daily.

• Conducting studio walks.

• Conducting monthly one-to-ones with Game Presenters.

• Attending Operational meetings with Management.

• Assisting in the recruitment process when required.

• Assist in the Game Presenter uniform management.

• Maintaining a dynamic, energetic, and motivated work environment.

• Assisting in the training of new employees regarding their responsibilities within the studio.

• Works hand in hand with security to ensure the safety of guests and Team Members. 

• Resolves guest complaints and assist with guest incidents.

• Provides regular communication with all levels of management with recommendations on improving effectiveness of operations.

• Supervisory responsibilities include but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues. 

• Works on short- and mid-term projects that frequently require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams / projects / a large function or multiple functions. Leads the design and develops major / strategic products.

What do we offer?

• Full-time contract.

• Competitive salary.

• Challenging work, with award-winning products, in a dynamic, international team.

• Health, dental, life insurance and 401k.

• Professional and personal development in the iGaming industry.

• Opportunities to progress within the company.

Qualifications

TV, film, acting, acting coaching experience preferred.
This role is on a shift basis - Monday to Sunday, weekends and holidays.

We are recruiting for the night shift: (10:50pm – 7:00am).
Previous managerial experience required.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.