Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results
Job DescriptionSutherland is looking to add a Team Manager to one of our growing streaming services programs in Canada! If you feel you're ready for the next step in your career, and have passion for coaching & mentoring others, we want to hear from you!
As a Team Manger you will get to:
- Impact the Bottom Line: Drive the performance of a team of Consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
Our most successful candidates will have:
- Remote (WFH) options are available for candidates outside Windsor/Essex County. Local candidates within the Windsor/Essex County work will be required to work on-site at our brick-and-mortar Windsor location.
- Streaming services program knowledge will be preferred
- Proven ability to coach and mentor others
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
- Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Skills Required
- Proven ability to coach and mentor others
- Streaming services program knowledge
- Ability to work in MS Office
- Ability to work in a fast-paced environment
- Pro-active in developing trust and professional rapport with employees and team members; team-player
- Strong analytical skills; interpret data, identify trends, suggest improvements
- Strong verbal and written communication skills
- Local candidates within Windsor/Essex County required to work on-site at Windsor location (remote options for others)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
