Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager/ Sr Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Managers in this role get to:
- Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
- Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
- Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
- Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
- Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.
- At least 2 years of Team Leader experience supporting mortgage campaigns.
- Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
- Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
- Excellent communication skills—able to present insights clearly in both written and verbal formats.
- Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
- Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
- A proactive, solution-oriented mindset with a strong sense of ownership and accountability.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- At least 2 years of Team Leader experience supporting mortgage campaigns
- Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements
- Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis
- Excellent communication skills
- Ability to work in a fast-paced, performance-driven environment
- Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams
- A proactive, solution-oriented mindset with a strong sense of ownership and accountability
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
