Team Manager, Resource Desk

Advance your career with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas – your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

Become part of a culture that celebrates your achievements and encourages your voice and ideas. Your next great opportunity for advancement is right at your fingertips! Take the initiative to explore your potential and embark on an exciting career journey with Johnson Controls.

What you will do:

Reporting to the Sr. Manager, National Resource Desk, the Team Manager is responsible for overseeing intra-day planning and resource allocation across multiple sites and lines of business. This includes scheduling, real-time management, and the development and maintenance of departmental processes, performance metrics, and employee performance tracking. This role manages a team in a 24/7 environment and includes rotating on-call responsibilities.

Remote Position, preferred location: Kansas City, MO or Aurora, Colorado or USA Remote

How you will do it:

Operational Leadership

• Oversee real-time planning, scheduling, and operational analysis in a fast-paced, dynamic environment.

• Apply expertise in demand planning and forecasting to ensure efficient staffing and excellent customer outcomes.

• Support business continuity during technology outages and ensure timely resolution.

Team & Process Management

• Manage a high-performing team, providing coaching and support to meet performance targets.

• Identify and implement process improvements to enhance team and organizational efficiency.

• Lead the ongoing implementation and optimization of workforce management tools.

Collaboration & Communication

• Partner with cross-functional teams to support evolving initiatives and achieve shared goals.

• Communicate complex business processes and outcomes clearly to all levels of leadership.

• Build and maintain strong relationships with internal stakeholders, handling requests and escalations effectively.

Training & Development

• Contribute to the development and delivery of training programs to enhance team skills and knowledge.

Qualifications

Required:

• Education: Bachelor’s degree or equivalent experience.

• Experience: 5+ years in workforce management, including leadership experience.

• Skills:

  • Strong people management and critical thinking skills.

  • Efficient learning and synthesis of new information.

  • Proficient in data analysis and reporting.

  • Excellent written and verbal communication.

Preferred:

• Experience with workforce management tools such as Aspect (Alvaria), NICE IEX, or WFM.

• Familiarity with telecom platforms like NICE CXOne or Avaya.

• Proficiency in Power BI and Microsoft Office Suite.

• Remote Position, preferred location: Kansas City, MO or Aurora, Colorado or USA Remote

HIRING SALARY RANGE, COLORADO: $79,00- 90,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at https://www.johnsoncontrols.com/careers

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.