Team Manager - Operations Support Team

Job Description:

JOB TITLE:      Team Manager – Operations Support Team

LOCATION:    Remote UK based Flexible Working with travel as required to Chatham/London

TYPE:                   Permanent, Full - time (37.5 hrs per week)  

Velonetic represents the joint ventures between DXC Technology, the International Underwriting Association (IUA), and Lloyd’s of London. Previously referred to as the London Market Joint Ventures, we have been operating for over 20 years in the London market (Lloyd's and Company), in both insurance and reinsurance business. Processing over £101 billion worth of premium and claims transactions annually. We are building a new digital platform and services that will enable our customers to move transactions and money through the processing lifecycle with greater efficiency and speed, releasing time to drive innovation and focus on higher value activities.

Job Overview  

We have a fantastic new job opportunity for an individual who will be responsible for the day-to-day line management of the Operations Support Team. This team provides support across the business including conducting various audits, setting up systems access and managing the settlement of premiums and claims processed in the wider business teams.  The role involves a strong element of team support and leadership, interpersonal, management and customer relations’ skills.  Excellent personal organisation and prioritisation skills are required along with the ability to adapt to changing demands and priorities.

Training will be provided for all systems required to perform the role. 

What you will be doing 

• Forecasting workloads and associated resource requirements - using Control IQ AOM Methodology to continually drive performance improvement.
• Workflow Management - distributing and managing work across your team to meet business plans, taking corrective action to re-plan and re-prioritise at critical points to ensure daily plans are achieved.
• Managing Quality - Supporting your team to achieve quality, control and compliance standards, including monitoring compliance of ISAE audit controls.
• Performance Management - Conducting regular 1:1s and PDRs with team members. Coaching and developing team members. Identifying developmental & training needs and putting effective plans in place to address gaps.
• Team briefings - holding meetings to communicate daily / weekly / monthly priorities.
• Deliver Great Customer Service - Manage customer relationships and build effective working relationships with internal & external customers.
• Manage Change and Innovation Initiatives - Supporting your team through periods of change. 

We're looking for people who have 

• Strong numeracy, verbal, and literacy skills
• Computer literate with working knowledge of Outlook and MS Office
• Work to a high level of accuracy with attention to detail
• Strong organisational, personal and time management skills
• Ability to work independently and as part of a team
• Previous experience of managing people and teams especially where your knowledge of their day-to-day role is limited, due to the complex technical nature of their roles.
• Ability to work under pressure to meeting challenging deadlines.
• Ability to manage own workload to meeting business requirements and timescales.
• Excellent interpersonal skills
• Ability to change focus quickly as business needs change.
• Commercial awareness & business acumen
• Involvement in innovation &/ or process improvement projects

Desirable Skills:

• Workflow management and capacity planning experience
• Experience/ understanding of Control IQ AOMI Methodology
• Insurance background, preferably London Market experience

Concerned you don’t meet every single requirement? At Velonetic, we are proud of the culture we are creating to ensure we have a diverse mix of employees working within an inclusive environment and culture, to create a high performing workforce led by inspiring talented leaders. So, if you’re excited about this role and have much of the experience required, but your past experience doesn’t align with every element of the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we have available. 

Investment In Training and Development 

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We’re developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.  

Our Culture 

Here at Velonetic, we support with care and compassion. We are constantly evolving our initiatives around equality, diversity, and inclusion to ensure that everyone feels equally involved and supported in the workplace no matter of who they are or what they do. We are proud of the culture we are creating to ensure that our commitment is ongoing and have a diverse mix of employees working within an inclusive environment and culture to create a high performing workforce led by talented leaders. We aspire to be recognised for our innovative and modern thinking approach.  

Find out more : Our Culture

Employee Benefits 

As part of our competitive remuneration package, flexible benefits are available.  There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.    

You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.  

DXC Recruitment Team will be engaging with all candidate applications on behalf of Velonetic. DXC will be managing the recruitment throughout the onboarding process.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.