About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description
As a Team Manager – Insurance, you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.
What You’ll Do
Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program
Collaborate with stakeholders on a regular basis for changes in promotions and updates
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers
Qualifications
Bachelor's Degree in any course (preferred but not required).
2+ years' experience as a team manager. (Required)
Relevant experience in Healthcare and Other Insurance (preferred)
Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.
Demonstrated leadership skills in team management and problem resolution.
Excellent time management and multitasking abilities
Strong verbal and written communication skills in a professional setting
Proficiency in MS Office applications
willing to work onsite in Taguig
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Bachelor's Degree in any course
- 2+ years experience as a team manager
- Relevant experience in Healthcare and Other Insurance
- Thorough understanding of Short-Term, Long-Term, FMLA, and State Leave processes and disability product terminology
- Strong analytical skills with the ability to interpret data, identify trends, and drive improvements
- Demonstrated leadership skills in team management and problem resolution
- Excellent time management and multitasking abilities
- Strong verbal and written communication skills in a professional setting
- Proficiency in MS Office applications
- Willingness to work onsite in Taguig
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
