Team Manager Hospitality - John Lewis - Solihull

ABOUT THE ROLE

As a Team Manager you'll support your Catering Team to ensure that every customer that visits or interacts with our catering facilities (in-store cafes, restaurants and dining rooms), has exceptional service with a seamless and enjoyable dining experience.
You'll be an outstanding specialist in people and will lead, inspire and develop your Partners, enabling each of them to reach their full potential.

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Key ResponsibilitiesWorking in our Catering operation is fast paced. Your main responsibilities will include: - Ensuring the catering operation runs smoothly for both customers and Partners (employee). - Maintaining high levels of food hygiene and safety standards, ensuring your team do the same. - Minimising food wastage to protect our profits. - Empowering your team to act with authority and accountability in a culture where they feel supported to grow professionally and feel cared for. - Building genuine relationships with customers and internal and external stakeholders. - Working with the wider shop leadership team, taking on duty manager responsibilities when required. Essential skills/experience you'll need- Experience of leading a team in a fast-paced, customer focused environment is required and we'll make sure you have all the other training you need to help you perform at your best, everyday. Desirable skills/experience you may have- Personal Licence Holder. - Intermediate Food Hygiene (Level 3). - Disciplinary and Grievance experience. - Hiring Manager experience.

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Closing Date:

June 10, 2025

Pay:

£30,500.00 - £42,500.00 Annual

Contract Type:

Temporary

Hours of Work:

Various full-time hours required across entire week (Monday - Sunday inclusive) Earliest start time 08:45, latest finish time 20:30, will include alternate weekend working. Ideally looking for prior Hospitality Management experience.

Job Level:

Partnership Level 8

Where You'll Be Working:

Solihull (John Lewis & Partners), Touchwood, Solihull, West Midlands, B91 3RA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles. ​ 

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.