Overview
The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.
As a Team Manager you will:
- Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
- Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
- Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
Sales
Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
- Manage and motivate the team to consistently achieve or exceed store commercial targets
- Drive client development activities among individual team members to cultivate new and existing clients.
- Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
- Drive business through key product pillars and KPIs.
Service
Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
- Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
- Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
- Optimize hospitality and store amenities to create unique experiences.
- Act on NPS performance and client feedback to improve customer service.
Talent
Attract, hire, and retain top talent to cultivate a climate of high performance. “People who like People”
- Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Prioritize diversity, cultivate inclusive environments, and foster growth
- Encourage an entrepreneurial spirit
- Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
- Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
- Ensure exceptional operational support to drive sales and service.
- Manage efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices
- Ensure compliance with all internal control procedures.
Experience
Required
- Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
- Proven track record in sales generation, managing the achievement of commercial results.
- Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
- Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
- Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
- Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
- Must have authorization to work in the United States or in the country where the position is based.
Desired:
A college/university degree.
The hiring range for this position ranges from $93,500 - $132,000. The rate of pay offered will be dependent upon
candidates’ relevant skills and experience.
#LI-Onsite
Skills Required
- Minimum of 3 years of retail or luxury retail store management experience
- Proven track record in sales generation
- Flexibility to work non-traditional hours
- Proficiency with Microsoft Office and POS systems
- Must have authorization to work in the United States
Tiffany & Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tiffany & Co. and has not been reviewed or approved by Tiffany & Co..
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Parental & Family Support — Paid parental leave and family-building supports such as adoption and surrogacy assistance are prominently featured. Additional paid family-care leave and supportive policies reinforce a family-forward package.
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Healthcare Strength — Core medical, dental, and vision coverage is emphasized as part of the standard offering. Inclusive coverage elements and health-related reimbursements are referenced in company materials.
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Wellbeing & Lifestyle Benefits — A holistic “My Tiffany” well-being ecosystem spans mental, emotional, physical, and financial support. A strong employee purchase program and charitable matching through Tiffany Cares add distinctive lifestyle value.
Tiffany & Co. Insights
What We Do
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.
