Essential Duties & Responsibilities:
- Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.
- Identify and reinforce positive behaviors through formal and informal reward and recognition.
- Execute corporate, regional and local business imperatives to optimize team results.
- Encourage and develop teamwork among others and themselves.
- Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals.
- Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines.
- Effectively communicate corporate and business expectations to all team members.
- Responsible for leading a team of up to 20 employees.
- Responsible for assets under their control.
- Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times: “Manage by Walking Around.”
- Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.
- Demonstrate company core values and culture.
- Participate in, and support, the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality, safety and value of the service we provide to our clients and our employees.
- Perform other duties as assigned by management.
Qualifications
- 2-3 years' experience as Team Manager/Supervisor in a BPO Industry.
- With at least 1-year recent experience as Team Manager/Supervisor supporting US Bank Financial Services/Financial Technology as LOB/Campaign.
Skills Required
- 2-3 years' experience as Team Manager/Supervisor in a BPO Industry
- At least 1-year recent experience as Team Manager/Supervisor supporting US Bank Financial Services
Alorica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alorica and has not been reviewed or approved by Alorica.
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Healthcare Strength — The careers site lists comprehensive healthcare and mental‑health programs as part of the core package, indicating broad medical coverage is available. Company and benefits pages also describe medical, dental, vision, EAP, and HSA/FSA options.
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Retirement Support — Retirement coverage including a 401(k) is part of the advertised benefits. References to retirement planning appear consistently across benefits descriptions.
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Wellbeing & Lifestyle Benefits — Wellbeing elements include tuition reimbursement, employee discounts, and mental‑health/EAP resources, alongside an employee‑led nonprofit (MLBA) that provides emergency grants and community support. These offerings add non‑salary value beyond core insurance.
Alorica Insights
What We Do
At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone, through social media, and in-person. And from acquisition and sales to customer care and support, Alorica provides a host of world class services, including logistics and fulfillment. We’re proud to passionately serve clients as diverse as we are — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. We call the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe. Intrigued? Join us. For these chosen few, we offer: - Opportunities for Growth - Sky’s the limit! Over 80% of our promotions are from within. - Great Locations - With global locations and the option to work remote, our offices are virtually everywhere. - Community Partners – Making an impact matters. That’s why we invest in communities. - Referral Bonuses – Because who doesn’t like a little extra dough in your pocket? - Tuition Reimbursement – So you can keep your options open and your future bright. Are you ready to unleash the possibilities
