With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA."
As a Team Manager within our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of frontline sales and service consultants who showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email.
What you need to know
Location: Joondalup and West Perth
Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation
What will you be doing:
-
Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
-
Provide ongoing coaching and mentoring to support career development
-
Address member concerns promptly and effectively to ensure a positive resolution
-
Monitor day-to-day operations to ensure execution of strategies and initiatives
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
-
A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment
-
Strong leadership and interpersonal skills with the ability to motivate and develop team members
-
Experience in working to & achieving KPI’s / targets
-
Creating a cohesive and collaborative work environment
-
Excellent communication skills with the ability to listen & relate well to others
-
Ability to demonstrate empathy and resilience in difficult situations
-
Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What can we offer you?
- Secure a full-time, permanent position working within your local community
- Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
- An inclusive & supportive environment, enabling all abilities to strive for success.
- Member benefits & opportunity to join a very active Social Club.
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply Now!'.
As this advertisement is for current and future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months.
#BetterJourneysRAC
What We Do
At RAC we offer career opportunities that will allow you to give back and make a difference to our members and the WA community. We pride ourselves on employing the highest calibre of people to meet our member’s needs. RAC promotes healthy living and aims to protect health and safety of employees, members and visitors.
RAC has been a part of the West Australian community since 1905. We are unique organisation, built by members for members. From our origins as a motoring club, we have grown to a diverse organisation of over 1,400 employees serving more than 1 million members with a range of products and services. RAC’s difference is that we are a membership organisation, which means we don't have shareholders and we reinvest our profits for the better of our members and the WA community.
House rules:
We really enjoy receiving your feedback, comments and experiences and enjoy getting the most out of our LinkedIn community. With this in mind, we ask that you stick to the following guidelines:
• Please be polite to other RAC LinkedIn users and treat each other as you would like to be treated.
• Please don’t give out any personal information.
• We cannot allow any inappropriate or offensive language.
• Advertising, spam, selling and links to external shopping sites are not allowed here and will be removed.
• If you want to post a link to another site to illustrate your point, please do not link to sites that require registration in order to view, or any site that prompts an automatic download as these comments will be removed.
• Page admins and the RAC LinkedIn community must be able to easily understand your message. For this reason we can't allow messages which are written in code or a language which isn’t English.
• We reserve the right to de-tag RAC from any posts or photos that we deem inappropriate.
• Please note that repeat offenders may be reported and will be blocked from the LinkedIn page
