Description
WSR Insurance Services is seeking an experienced Team Manger to provide hands-on leadership, operational consistency, and team development for our P&C service team.
Founded in 1917, WSR Insurance Services is one of the oldest and largest independently owned insurance agencies. We represent a wide range of carrier partners and provide tailored insurance solutions that help individuals and businesses manage risk with confidence. As a fully independent agency, we put our clients first because they are our neighbors, friends, and communities.
This role is ideal for a seasoned insurance professional who enjoys leading people, strengthening workflows, and improving execution without carrying a book of business. You’ll play a key role in translating department priorities into daily action while supporting growth, quality, and accountability across service teams.
About the Role
The Team Manager reports to the Director of Account Management and provides direct leadership to assigned P&C service staff within a larger service department.
This role acts as a critical bridge between leadership strategy and frontline execution, ensuring work is completed accurately, efficiently, and consistently. The focus is on how work gets done, not just outcomes supporting workflow adherence, service standards, workload balance, and team development as the agency continues to scale.
Key Responsibilities
- Provide day-to-day leadership and support for assigned service team members
- Reinforce workflows, documentation standards, and service expectations
- Coach, mentor, and develop team members through regular feedback and guidance
- Monitoring workload balance, workflow progression, and execution health
- Identify execution gaps early and partner with leadership on solutions
- Support the adoption of systems, tools, and process improvement
- Collaborate cross-functionally to improve client experience and internal handoffs
- Lead and engage both in-office and remote team members
Requirements
- Active California Property & Casualty License
- 7+ years of Commercial Lines agency experience
- Prior experience leading people, mentoring staff, or managing workflows
- Hands-on experience with an agency management system
(Applied Epic / CSR24 strongly preferred) - Strong organizational, communication, and follow-through skills
- Comfortable setting expectations, providing feedback, and driving accountability
Location & Work Style
- Strong preference for candidates based in or near Woodland, CA
- California based candidates may be considered
- In-office presence required; California based remote staff must be willing to travel to the Woodland office at least once per month
Apply today to join a respected, independent agency where leadership, service quality, and community come first.
Skills Required
- Active California Property & Casualty License
- 7+ years of Commercial Lines agency experience
- Prior experience leading people, mentoring staff, or managing workflows
- Hands-on experience with an agency management system (Applied Epic / CSR24)
- Strong organizational, communication, and follow-through skills
- Comfortable setting expectations, providing feedback, and driving accountability
- In-office presence required; California remote staff must travel to Woodland office at least once per month
What We Do
Wraith, Scarlett & Randolph Insurance Services is a full-service, independently owned insurance agency serving Northern California since 1917. The company provides personalized insurance solutions for businesses, agriculture, and individuals, including health and agri-business insurance. As an independent agency, they prioritize client needs over investor influence, offering comprehensive risk management and tailored coverage to their community of neighbors and friends.
