Team Manager, CCO - CSS Recruitment & Training MY

Job Purpose *

• Lead, guide, mentor, and actively manage the team with strong emphasis on training excellence, capability building, and continuous improvement.
• Drive and conduct training initiatives, including training facilitation, curriculum development, coaching, and trainer development to enhance staff performance and competency.
• Introduce innovative training ideas, improve existing learning processes, and ensure effective knowledge transfer across the department.
• Oversee recruitment activities, departmental engagement initiatives, and administrative functions while ensuring compliance with internal policies and regulatory requirements.
• Support the Head of Department, Unit Managers, Senior Management, and stakeholders in strategizing, coordinating, and facilitating recruitment, training, and engagement activities within stipulated Turnaround Time (TAT).

Key Responsibilities *

Business Performance and Management

• Lead the design, development, implementation, and continuous improvement of training programs, curriculum, and learning initiatives.
• Personally conduct, facilitate, and deliver training sessions, workshops, refreshers, and knowledge-sharing programs for staff.
• Identify training needs and develop structured learning plans aligned with business objectives.
• Mentor, coach, and develop trainers to strengthen facilitation skills, training quality, and delivery effectiveness.
• Monitor and evaluate training effectiveness and recommend improvements to enhance staff performance and engagement.
• Collaborate with GHR Learning & Development on training arrangements and leadership development programs.
• Oversee end-to-end recruitment activities in collaboration with GHR and supervise recruitment processes.
• Collaborate with internal and external stakeholders, including vendors, for continuous improvement of staff training programs, recruitment activities, and department event management.
• Facilitate and monitor department expenses and budgeting to ensure resources are allocated effectively and expenditures remain within approved budget.
• Ensure reports, KPIs, TAT, and departmental deliverables are completed accurately and on time.
• Support ad-hoc tasks and projects assigned by Unit Manager / Head of Department.

People Management

• Lead, motivate, and develop the team to achieve departmental goals and deliver high-quality support services.
• Serve as a strong training leader and role model by driving a learning culture, encouraging continuous improvement, and promoting knowledge sharing within the department.
• Provide coaching, mentorship, and guidance to trainers and team members to strengthen training capabilities and career development.
• Work closely with Head of Department, Unit Manager, and stakeholders to strategize and execute training and recruitment initiatives.
• Manage and facilitate in-house training programs for staff knowledge enhancement, operational readiness, and professional development.
• Conduct regular evaluations and feedback sessions to improve trainer effectiveness and employee learning outcomes.

Regulatory Compliance

• Ensure satisfactory rating on all audit reviews.
• Ensure compliance with internal policies and procedures, Bank Negara Malaysia guidelines and regulations, including FSA/IFSA 2013, Fair Debt Collection practices, and other applicable requirements.
• Ensure all training and recruitment processes comply with regulatory, governance, and organizational standards.
• Highlight suspicious and new account behavior to Unit Manager to mitigate fraud risks.

Relevant Work Experience

• Preferably minimum 3–5 years of relevant working experience in Training, Learning & Development, Talent Development, or Human Resource management.
• Experience in leading training functions, designing learning programs, facilitating training sessions, and mentoring trainers is highly preferred.
• Experience in recruitment and stakeholder management will be an added advantage.