Team Manager (Better Lives)

Team Leader

Location: Grays Inn Road (but you may required to travel to other sites.)
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £32,220 - £43,590

Make a real difference in your community

Are you passionate about supporting people to overcome challenges and achieve lasting recovery?

Our service is committed to strengthening pathways into drug and alcohol treatment, supporting people affected by substance use, homelessness, mental ill health, domestic abuse and more This is an exciting opportunity to join our London services during a period of growth and transformation, helping shape innovative and effective recovery pathways.

About the Role

As a Team Leader, you will play a key role in managing a team of Recovery Coordinators within our Service. You will support the Services Manager in delivering high-quality services, monitoring performance, and improving processes to ensure contractual requirements and KPIs are met.

You will lead and motivate a team of Recovery Coordinators, ensuring service users receive the highest standard of care and support throughout their recovery journey.

What You’ll Do

• Manage, mentor, and coach staff members and volunteers, supporting their professional development.

• Oversee a team of Recovery Coordinators and ensure high-quality service delivery.

• Maintain accurate records and reports, providing written and verbal updates when required.

• Support service development by actively engaging service users in service design and delivery improvements.

• Ensure services are inclusive and accessible, with particular attention to underrepresented groups.

• Work closely with the Services Manager to monitor performance and ensure service KPIs are met.

To Succeed in This Role, You’ll Need:

We are looking for someone who is motivated, organised, and passionate about supporting people affected by substance misuse.

You will ideally have:

• Experience working within the drug and alcohol sector.

• Experience managing a caseload.

• Experience leading or supervising a small team.

• Strong IT skills, including Microsoft Office packages.

• Excellent communication, leadership, and organisational skills.

We reserve the right to close this vacancy early should we receive a high volume of suitable applicants.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: