Team Leader

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Chennai, Tamil Nadu
In-Office
Professional Services
The Role

DATAMARK, Inc. is looking for a dedicated and dynamic Team Leader to join our growing team. As a Team Leader, you will be responsible for motivating and guiding a diverse group of team members to achieve their goals and contribute to the overall success of the organization.

Your primary focus will be to foster an environment of collaboration and support, ensuring that team members are well-equipped to perform their tasks efficiently and effectively. You will oversee daily operations, facilitate communication within the team, and assist in resolving any challenges that may arise. Your ability to lead by example will inspire your team to exceed expectations and deliver high-quality results.

In this role, you will also be responsible for monitoring team performance, providing feedback, and implementing strategies for improvement. You will collaborate with other departments to align goals and promote a unified approach to company objectives.

Responsibilities

Position Overview:

  • The Lead Operator is responsible for helping to maintain DATAMARK, Inc. standards and policies. Initiating the start up process at the beginning of the shift and addressing any and all keyers questions. Making sure that the Supervisor is kept informed of departmental issues as they arise. Assisting the Supervisor with the employee reports and client reports. Helping the Supervisor access the workflow to ensure that the clients expectations are realized.

Primary Responsibilities:

    • Performs a lead function under minimal supervision by scheduling, prioritizing and allocating work in accordance with product delivery requirements. Initiate start up.
    • Providing advice, guidance and training to production personnel.
    • Inspecting the work produced and ensures that it meets quality standards.
    • Keep Supervisor informed of all departmental issues.
    • Preparing all required statistics and reports of Production activities.
    • Liaison between the Production personnel and the Supervisor.
    • All other duties as assigned

Minimum Qualifications:

    • High School or equivalent.
    • Combination of additional related education / experience totaling one (1) year

Requirements
    • Ability to understand and give instruction accurately.
    • Ability to access workflow and make recommendations accordingly.
    • Basic computer and interpersonal skills.
    • English speaking preferred.
    • Proficient in Microsoft office, specifically Word and Excel
    • Ability to follow instructions
    • Communication skills
    • Ability to learn and understand quality plans

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The Company
HQ: El Paso, TX
1,508 Employees
Year Founded: 1989

What We Do

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.

Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.

Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.

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