DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.
The ideal candidate will possess strong leadership skills and the ability to drive team performance through effective communication and strategic planning. Your role will involve mentoring team members, providing training as necessary, and implementing best practices to enhance productivity and accuracy.
As a Team Leader, you will analyze performance metrics and address any challenges that arise, ensuring that all standards are maintained. You will play a key part in aligning team objectives with organizational goals and collaborating closely with management.
Responsibilities- Lead and manage the team to achieve operational objectives and ensure quality standards are met
- Monitor team performance through established metrics and provide regular feedback
- Develop and implement training programs to enhance team skills and knowledge
- Foster a positive and collaborative team culture
- Address staffing needs and coordinate schedules
- Ensure compliance with company policies and procedures
- Generate performance reports and present findings to management
- Act as a point of contact for any escalated issues
Requirements
- High school diploma or equivalent; Bachelor's degree preferred
- 2-4 years of experience in a leadership role or back office operations
- Strong understanding of workflow processes and team dynamics
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite and data management software
- Ability to analyze performance data and enact improvement measures
- Strong organizational skills with a focus on detail
- Proven ability to mentor and develop team members
- Flexibility to adapt to changing priorities in a fast-paced environment
- Problem-solving mindset with a commitment to excellence
Top Skills
What We Do
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. We deliver unparalleled customer service in our omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Our long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.
Learn how DATAMARK combines outstanding omnichannel customer care, brand promotion, and continuous process improvement to deliver an unparalleled customer experience. Visit us at www.DATAMARK.net.
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