We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally, serviced from Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?Come for a career, stay for the fun!
HMO coverage for you
Yearly Kick-Off Parties with major giveaways
Get recognized through our ‘Value Awards’
Grow your career – yes, we love to promote internally
Do meaningful work and collaborate with the best
900 promotions given each year
2,700+ leadership training courses
As a Team Leader, you’ll be responsible for managing a team of Customer Service Representatives at our onsite Taguig location. You will oversee the team’s performance, provide consistent coaching, manage sales pipelines, and ensure delivery of excellent service. Working closely with the Operations Manager, you’ll support team growth and enforce compliance with policies while driving engagement and performance improvements.
Your day could see you:
Handling daily team performance and productivity targets
Coaching team members through weekly sessions and monthly performance reviews
Monitoring leads and managing the sales pipeline
Ensuring quality standards are met without compromising productivity
Motivating staff and fostering a culture of collaboration and accountability
Maintaining compliance with program and company policies
Reinforcing a high-performance culture through recognition and development
Bachelor’s degree preferred
Experience in order-taking or customer service
Previous experience as a Team Leader in a call center environment
Strong leadership, coaching, and motivational skills
Clear and confident communication skills
Cognitive and critical thinking ability
Strong work ethic and positive attitude
Excellent attention to detail and organizational skills
Ability to manage multiple priorities with a calm and focused mindset
Full-time availability and flexibility to adapt to dynamic needs
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration – Brilliant jerks can be brilliant elsewhere
Impact – Do, get it done, create impact
Passion – Be positive, bring passion and energy
Transparency – A transparent team can help each other
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
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What We Do
Acquire BPO is an award-winning global outsourcer with over 19 years of experience and more than 9,500 full-time employees across Australia, the Dominican Republic, the Philippines, and the United States. We provide Customer Experience and Back Office outsourcing services from offshore, nearshore, and onshore locations. Our commitment to Safety, Flexibility, and Innovation makes us the partner of choice for businesses leveraging top global BPO and AI resources with confidence.
We take an agnostic approach to vendors and solutions, ensuring the best-suited technology for each scenario.
Our distinctive edge lies in our unparalleled commitment to fostering trust and cultivating long-term partnerships through direct engagement from our executives and owners. Our delivery centres meet international standards with carrier-grade infrastructure and globally redundant paths.
We are globally PCI-DSS v4.0 certified and strictly adhere to ISO/ISMS, SOC 1 & 2, HIPAA compliance standards, and international data privacy regulations. Our Australia- and US-based Client Relationship Managers (CRMs) and PRINCE2-certified Project Managers ensure risk-free transition and key client focus.
Our Automation & Intelligence team offers end-to-end automation solutions, leveraging the latest technologies. We deliver tailored solutions for unique challenges, ensuring optimal outcomes and sustained growth.
We maintain transparent partnerships based on trust and open communication, fostering strong, long-term client relationships and ensuring continuous improvement and innovation.
As a values-driven organisation, we attract great talent and invest in training, free family health cover, community assistance, team-building, and strong engagement activities.
Visit www.acquirebpo.com for more information
