Team Leader

Key Responsibilities

• Actively engage with origin offices to resolve necessary issues.

• Monitor team’s performance on timeliness, accuracy and productivity and make sure Global KPIs are met.

• Closely monitor daily production status of the team to ensure smooth production.

• Plan leave and shift schedule for the team. Assist in providing support for absenteeism.

• Review and approve/reject overtime work for team members when needed.

• Responsible to coordinate on department’s administrative tasks, including working hour file maintenance, Weekly report Statistics etc.

• Attend weekly managers meeting upon request.

• Work closely with management to meet Critical Success Factors.

• Contribute to and participate in annual appraisals.

• Gather data and generate weekly in house reports to measure performance against critical success factors.

• Record individual team member’s weekly statistics and present to individuals in order to enhance their performance.

• Ensure team members follow company policies and guidance as per staff handbook.

• Perform other job related duties as required and assigned.

• Constantly review standard working procedures within your areas and update timely whenever necessary. Advise team members of new IOPs and make sure they are being followed.

• Ensure internal processes are being continuously analysed to identify possibilities for improvement and ensure full implementation.

• Continuously review business processes, identify and propose changes that will improve quality, timeliness and productivity.

• Keep Department Head informed on all critical issues related to performance in general as well as specific ones.

Required Education/Work Experience

• Bachelor’s Degree holder

• 3-5 years leadership experience, performance, people management, and change management

• Relevant experience in shipping, logistics, forwarding, supply chain operations

• Excellent verbal and written English skills for co-ordination with Shipper, warehouse, carriers, end customers

• Business knowledge/process understanding to provide a value add to the customers through effective business solutions

• With exposures to projects and process improvements

• With experience with SAP, and highly exposed with MS Excel is a plus

• Amenable to work in the morning shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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