The Role
Team Leader
Job Type: Permanent
Hours per week: 37.5
Salary: £31,005 per annum
Working Patterns: Between 4.30am and 11pm
Shift patterns: 5 on 3 off
Benefits:
- Free Parking onsite at for your shift
- 25 days plus bank holidays pro rata and the chance to buy up to 5 days,
- Employee discount platform with Everyday Rewards by Bravo at hundreds of shops & online stores
- Employee Assistance Program
- Life & Dental Insurance, Critical Illness Cover
- Staff canteen – 50% discount on food
- Discounted Heathrow Express Train Tickets
- Discounts with some Retails on site with Airport ID
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Travelex attributes its success and growth down to its hard-working people. It’s their desire to deliver exception results, service and positive experiences to our customers every day that sets us apart from the rest. If you identify yourself as someone who truly cares about providing exemplary service, loves to travel and enjoys sharing your knowledge and experience with others then we want you as our next Team Leader.
You will be at the heart of a bustling airport environment where thousands of customers are taking trips for business or personal, whether it is an “early bird” flight or “taking a red eye” we want to ensure that their travel money needs are fulfilled!
As a Team Leader you will lead by example, managing, motivating and developing a team to achieve the best possible results to deliver a great customer experience; creating an inclusive workplace environment where all employees are valued.
What will you be doing?
- Building strong relationships with the surrounding business & creating a positive working environment for Travelex staff
- Driving performance and improvement along with general management duties & responsibilities
- Monitoring and implementing best practice around legal and regulatory standards and adhering to Travelex compliance procedures
- Positive people management, which will include rostering, coaching and supporting your team through regular performance review
- Being ready to ‘roll up your sleeves’ providing support when required with processing foreign exchange transactions accurately and efficiently
- Being able to adapt to working under pressure due to seasonal periods
- Effectively communicating with both customers and colleagues
What do I need to have?
- Formal HR process experience- You’ll need to have experience in Return to works, investigations, disciplinary and performance management.
- Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
- Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.
- Sales Experience – Be able to drive your team to success by using KPIs and effective Coaching and Development
What does the interview process look like?
· Step 1 – Our team of Talent Acquisition Partners will review your application and get in touch with you if they think your experience fits the brief and conduct an initial screening call.
· Step 2 – You’ll be invited to a face-to-face interview at the airport to meet with our Bureau Manager. Here we’ll give you more insight into Travelex and the role whilst finding out a bit more about you. Given you’d be working with vast amounts of money on a regular basis they’ll also be a small numerical test too that’ll you’ll complete.
· Step 3 – If successful we’ll reach out and offer the opportunity to join Travelex as our newest employee. If you’re unsuccessful, we’ll still reach out to you to provide detailed feedback. We owe you that much as an employer who’s dedicated your time to meet with us.
About Travelex
We are one of the market leading specialist providers of foreign exchange. Founded in 1976 and differentiated by our brand and market footprint, over the past 45 years we have built a network of foreign exchange stores and developed Travelex as a trusted and widely recognised brand in international money. Our mission is to simplify our customers’ access to international money, however and whenever
Exciting? We think so! Your journey starts here, so take the first step to become part of the Travelex Team by clicking apply!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
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The Company
What We Do
Founded in 1976 Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 1,550 sites, including stores and ATMs, in some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions. We also offer a range of remittance and international money transfer products around the world.
