About the Team Leader position
We are looking for a skilled Team Leader who will assist in guiding and managing our team. Your goal will be leading by setting a good example and engaging the team to help it achieve its goals. Your duties will include daily supervision, management and motivation of team members.
We expect you to be a capable leader with excellent communication skills. You should be proactive in order to ensure effective collaboration and optimize team operations.
Team Leader responsibilities are:
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Set clear team goals and motivate team members
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Help to setup an inspiring team environment with an open communication culture
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Oversee daily operations, delegating tasks and setting deadlines
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Discover training needs and provide coaching
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Interact with team members to receive their feedback and help resolving any problems
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Supervise team performance and prepare reports on its metrics
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Encourage high performance, creativity and risk-taking
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Develop and maintain team building activities
Team Leader requirements are:
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3+ years' experience of working on a Team Leader or Supervisor
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Excellent practical knowledge of performance metrics
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Good experience with PC, particularly with MS Office
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Strong communication and leadership skills
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Strong decision-making, organizational and time-management skills
- BS or BA in a related field, degree in Management or training in team leading will be a bonus
What We Do
Founded in 2015, Helpware is a company taking a modern approach to the outsourcing industry. We created the company to change perceptions of what outsourcing is and can be, and we did that by building amazing cultures in each of our locations, and by simply treating our employees better. With Helpware, we are all a team and family, and you'll see that true difference when partnering with us.
Helpware builds customized teams in Customer Service and Back Office for industry-leading startups and modern companies. With offices in California, Colorado, Kentucky, Ukraine, Philippines, Germany, and Mexico, we have the global scale to tailor custom teams and processes for success to our many powerhouse clients.
Helpware has grown over the years, initially catering to startup client partners, and has now evolved into creating client partnerships with large enterprises as well.
