https://drive.google.com/file/d/1sY8oOtyxn5fyBfbOR1GZvRJulCcnSmMG/view?usp=sharing
THE ROLE:
Team Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.
HOW TEAM LEADERS SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Following TEG’s 4 As of Leadership
○ Attitude
○ Appreciation
○ Adaptability
○ Awareness
● Leading and communicating with a team of 4-15
● Creating a fun, positive atmosphere
● Ensuring operational excellence on shift by:
○ Opening and closing the store
○ Making sure games start on time
○ Facilitating team member breaks
○ Upholding TEG standards by redirecting and encouraging team members using “Continuous, Gracious Pressure,” TEG’s form of team coaching
○ Addressing minor maintenance issues
○ Managing cash/inventory
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Demonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.
● Flexible availability. This role often works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
● Ability to stand for long periods of time (about 75-80% of your shift).
● Align with TEG’s Uniform Standards.
KNOWLEDGE, SKILLS & ABILITIES
● Genuine love for serving others
● Flexible, humble, and teachable
● High capacity for creative problem solving
● Excellent discernment
● Flexible multi-tasker
● Strong interpersonal skills and emotional intelligence
● Positively influences others
● Basic computer skills
● Maintains composure in high-stress, fast-paced environments
BENEFITS FOR FULL TIME TEAM MEMBERS
- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
Skills Required
- Demonstrated leadership ability with 1–2 years of experience in a guest-facing setting
- Flexible availability, including nights, weekends, and holidays
- Ability to perform physical activities including deep cleaning, painting, standing, crawling, bending, lifting 30–40 pounds, and minor game repairs
- Ability to stand for approximately 75–80% of the shift
- Ability to follow the company's uniform standards
- Basic computer skills
- Strong interpersonal skills and emotional intelligence
- Ability to maintain composure in high-stress, fast-paced environments
What We Do
The Escape Game is an experiential entertainment company with a host of escape room games and 30+ locations across the United States including New York City, Los Angeles, Honolulu, Orlando, and Nashville. We've served over 5 million guests and are continuing to develop unique games and open new store locations. We specialize in creating top-level escape rooms and immersive team building experiences. Our games are crafted at our “Adventure Factory” in Nashville, TN by a team of game designers, architects, engineers, carpenters, scenic artists, tech experts, and storytellers. It’s where we let our imaginations run wild and dream up our next adventure. It’s where we tinker and obsess over every detail because we want to get it just right for our guests.
