We are looking for an experienced and driven Team Leader/Supervisor to lead our team toward consistent excellence in performance and client satisfaction. The ideal candidate is a strong communicator, a hands-on leader, and someone who thrives in both people management and process improvement. If you have a proven background in operations leadership and enjoy building high-performing teams, we’d love to hear from you.
Responsibilities- Oversee day-to-day team performance, ensuring KPIs and quality standards are consistently met.
- Lead QA calibrations and performance reviews to maintain alignment and continuous improvement.
- Serve as a client-facing liaison, confidently handling escalations and building strong partnerships.
- Design and deliver training materials and processes to support team upskilling and operational consistency.
- Drive morale and retention initiatives, fostering a positive and engaging team culture.
- Track and analyze performance data to identify trends, opportunities, and areas for intervention.
- Collaborate with leadership to refine processes, implement best practices, and support growth initiatives.
Requirements
- Proven experience as a Supervisor or higher (Operations Manager+ background strongly preferred).
- Strong leadership skills, with the ability to coach, mentor, and inspire diverse teams.
- Excellent communication skills, both written and verbal, with confidence in client-facing interactions.
- Skilled in data management, reporting, and performance analysis.
- Experience in developing training materials, SOPs, and process documentation.
- Demonstrated ability to build and maintain high team morale while driving retention.
- Comfortable in fast-paced, evolving environments, with a problem-solving and proactive mindset.
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
Top Skills
What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
