Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Pay & Benefits
Pay of $34.94 to $36.39 per hour*, depending on qualifications and experience. Opportunities for overtime and shift premiums. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Benefits you’ll love:
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Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
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Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
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Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
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Competitive health insurance for you and your eligible dependents (including pets)
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Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
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Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
Job Summary
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Team Leader Station Services supports all Ground Operations functions by providing scheduling, badging, equipment, record keeping, and training coordination. Additionally, this role promotes routine compliance for standards and procedures as well as contributes to an organizational culture that affords high performance, high morale, integrity, and Teamwork. The Team Leader Station Services is detail oriented and a skilled communicator who looks forward to driving the day-to-day operation through high quality product delivery and cross-departmental collaboration.
Additional details:
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The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face. Due to the nature of this role, you would be required to work from the Austin (AUS) Station during business hours.
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U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
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Provides friendly service to and maintains positive relationships with all internal and external Customers
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Promotes and participates in the exchange of learning across the organization
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Participates in organizational processes/initiatives, i.e., performance management, interviewing, training, etc.
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Evaluates and ensures Team member performance and business knowledge meets established expectations
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Responsible for delivering and ensuring appropriate, proactive, and effective, communication is taking place with between the Station Services Office and all levels of the organization including internal and external Customers and applicable vendor/contract services
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Recognizes Team member achievements and ensures appropriate and effective coaching/accountability is delivered to address performance shortcomings
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Responsible for facilitating and leading cross- departmental coordination to support operational decisions, align routine activities, and drive joint solutions
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Analyzes assigned work area's performance, business process, Customer insights, and future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
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Assigns rest and meal breaks as required
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Serves as a trusted resource to assist Leadership, Employees, and other departments in understanding assigned functional work area's purpose, current workload, and methodology for assignment delivery
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Leads the resolution of individual issues, making appropriate decisions
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Pursues functional and professional development opportunities within the Company and the industry
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Supports and promotes an organizational culture that affords for high performance, high morale, integrity, and Teamwork
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Critically evaluates information gathered from multiple sources and reconciles conflicts to establish a comprehensive understanding and to distinguish user/Customer requests from the underlying true needs
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Monitors functional work area risks, issues, and scope ensuring appropriate level of priority, visibility, and escalation
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Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information
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Habitually serves as a change advocate by demonstrating behaviors that support new direction and new tool/processes
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Owns and/or oversees small scale projects which may include cross departmental participation
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Demonstrates a positive attitude and encourage Employees to think beyond current work processes to innovate
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Must be able to meet any physical ability requirements listed on this description
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May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
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Ability to identify and apply a variety of influencing strategies based on the situation and personalities involved
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Ability to display poise and confidence in formal communication, written, verbal, and presentation, to various levels of the organization including Customers, subject matter experts, and Leaders
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Ability to listen actively and attentively, take notes, and organize materials to lead meetings
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Ability to demonstrate proficiency working in Microsoft Office products - Word, PowerPoint, Outlook, and Excel
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Ability to work as part of, and Lead a Team while refraining from reaching conclusions, acting without group consensus, or asserting own values until all perspectives are heard
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Ability to manage confidential/sensitive information and demonstrate good judgment
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Ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
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Ability to own, oversee, organize, and balance multiple concurrent initiatives, projects, and/or assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
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Ability to visualize, articulate, and condense complex initiatives, problems, concepts, etc., into concise, easily understood updates and/or presentations
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Ability to recognize and clearly define problems using various techniques to systematically analyze and weigh alternatives and propose solutions
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Ability to follow Leadership direction and self-motivated with the ability to evaluate future needs/opportunities, oversee business insights analysis, and cultivate recommendation development
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Ability to think independently and courage to challenge the status quo, engage in debate, and draw insights in ambiguous environments
Education
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Required: High School Diploma or GED
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Preferred: College coursework or degree
Experience
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Required: 3 years relevant work experience
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Preferred: Previous Leadership experience
Licensing/Certification
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Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
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Ability to perform physical activities such as lifting (50lbs.), standing, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Other Qualifications
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Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
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Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
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Must be at least 18 years of age
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Must be able to comply with Company attendance standards as described in established guidelines
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Must be able to travel as requested by Leadership
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits.
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
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What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
