Team Leader, Settlement Services

Join our team - and take the next step in achieving a fulfilling career!

What We Do

At CardWorks, we aim to help people connect with possibility and opportunity using our financial servicing expertise. Building meaningful, long-term relationships with consumers, our employees, and our clients is what matters most.

Who We Are

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans.  We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.

Merrick Bank is an FDIC-insured Utah Industrial Loan Bank.  Merrick operates three main business lines:  credit cards, recreational lending, and merchant services.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

Position Summary

As the Team Leader - General Ledger Accounting & Reconciliation (Finance & Settlement Services), you are responsible for the day-to-day operations of the Settlement Services Unit.  This includes monitoring the workload, identifying and correcting any discrepancies, ensuring adequate staff coverage to meet deadlines, and for the growth and development of the Settlement Associates.  Will be called upon to work individual accounts, in the event of high volume and/or when the cases are unique, complex, etc.

Position Summary:

• Prepare a general ledger settlement journal entry report based on the information received from First Data
• Ensure the settlement screens provided by First Data balance daily
• Reconcile client’s General Ledger accounts
• Identify discrepancies between two or more calculated values within a reconciliation
• Perform mathematical calculations with extreme accuracy
• Basic knowledge of client products and procedures relative to client’s individual portfolios
• Delivers the MasterCard/VISA Quarterly Activity report data to clients for their approval and delivery to MasterCard/VISA
• Cross trains staff on all settlement functions
• Verification of client reconciliation
• Communicate with Clients on a regular basis
• Ensure that associate duties are completed, and may occasionally assist as needed to meet deadlines
• Keeps manager apprised of status workloads and any potential or unusual developments
• Responds to clients and client liaisons inquiries, as well as other departments
• Weekly, Biweekly, or Monthly communication to clients regarding their Settlement process 
• Adheres to company’s policies and procedures as outlined in the Associate Handbook 
• Answers questions and assists associates with issues regarding policies and procedures
• Monitors and review department functions for the purposes of quality, compliance and accuracy
• Handles escalated issues
• Provides management positive and negative feedback to associates based on quality, productivity and attendance
• Administers corrective action/counseling as necessary
• Assists in the completion of researching suspense items, and performing monetary General Ledger adjustments
• Updates department procedures whenever necessary

Education and Experience:

• College degree or equivalent work experience required
• A minimum of 2 years accounting or reconciliation experience required
• Direct credit card settlement experience strongly preferred
• Related credit, banking, customer service and or collections experience preferred
• Basic knowledge of client products and procedures relative to client’s individual portfolios helpful
• Prior supervisory experience is desirable

Summary of Qualifications: 

• General accounting knowledge including debits, credits and general ledger balancing
• Highly proficient in standard mathematical calculations
• Highly proficient in G/L account reconciliation
• Keyboarding proficiency
• Familiarity with Windows based computer applications

The salary range for this position, if located in NY Metro/NY State is $58,500 - $65,000 annually. However, please note that the salary range will vary for other geographic areas.

#INDEG

Our Employee Value Proposition

• Competitive Pay, including a Bonus Target or Variable Pay Incentive Program 
• Benefits Package -Medical, Dental, and Vision (plus much more) 
• 401(k) Plan with Company Match 
• Short- & Long-Term Disability 
• Wellness Programs 
• Group Life and AD&D Insurance 
• Paid Vacation, Sick Days and bank Holidays 
• Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite.  Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.

We are an equal opportunity employer, and we evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status or any other legally protected characteristic.  We will conduct a thorough background check for all hires in compliance with applicable.