Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
So, what are the main responsibilities of a Team Leader in Netcompany?
The Team Leader, IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep, hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives.
As a Team Leader, you will:
- Provide effective leadership to the Proximity IT Support teams (team size 30+), fostering a motivated, high-performing environment where team members continuously develop their skills.
- Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects).
- Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded.
- Oversee critical support processes, including call handling status, escalation procedures, and problem reporting.
- Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management.
- Manage the change control procedure related to physical IT assets and support methodologies.
- Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes.
- Act as the final point of escalation for complex user support issues, leveraging technical knowledge gained through previous hands-on experience.
What would make you a fit for the role:
- Bachelor’s Degree and 7 years of experience as a Team Leader OR Master’s degree, 5 years of experience as a Team Leader.
- Extensive experience coordinating and leading Proximity Support teams (on-site IT support).
- Proven ability to interact professionally with end-users, senior management, and cross-functional teams.
- Strong leadership and project management skills, with a track record of guiding teams through daily operational activities.
- Demonstrated resilience and a proactive approach to continuous improvement.
- Experience/knowledge of ITIL practices preferably with ITILv4 certification.
- Bilingual Proficiency in both French and English.
- Prior experience in EU Institutions environment is considered a strong advantage.
Work Arrangement: This is a fully onsite position in Brussels.
Additional InformationBeing a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
Skills Required
- Bachelor's degree and 7 years of experience as a Team Leader, or master's degree and 5 years of experience as a Team Leader
- Extensive experience coordinating and leading onsite Proximity IT Support teams
- Ability to interact professionally with end users, senior management, and cross-functional teams
- Strong leadership and project management skills
- Track record of guiding teams through daily operational activities
- Resilience and a proactive approach to continuous improvement
- Experience or knowledge of ITIL practices
- ITILv4 certification
- Bilingual proficiency in French and English
- Prior experience in an EU Institutions environment
What We Do
Netcompany is the fastest growing and most successful IT service company in Northern Europe. Today, we lead the way with digitalisation in Northern Europe, building modern IT solutions and introducing advanced use of technology for large global customer, side by side in agile teams. Netcompany leads the way in the next generation of IT consulting, with keen focus on Customer Value, Speed and Guaranteed delivery. We build IT solutions through agile delivery methods with speed to market. Our solutions are based on modern legacy free technology and industry standards. We build scalable robust solutions that will adapt to changing business needs, fully anchored in the organization. We know what it takes to build, operate and maintain IT solutions across all sectors and industries. We constantly challenge and innovate, and ensure that Development and Operations resources work together to ensure stability with speed. Netcompany’s vision is to be the leading digital Challenger in Northern Europe. We help Northern European businesses become future digital winners. The clients of Netcompany are large companies from a diverse array of industries and the public sector. Current and recent clients include: Danish Customs and Tax Administration (SKAT), ATP, Carlsberg, Royal Danish Ministry of Foreign Affairs, Ørsted, Airbus, Ministry of Justice (UK), Sodexo, Oslo Local Authority and Post Nord to name a few. We are headquartered in Copenhagen and besides the offices in Denmark, we are located in UK, Netherlands, Poland, Norway and Vietnam, with an employee count of more than 6500+. Privacy policy: https://www.netcompany.com/int/Privacy-Policy
