Team Leader, Group Life Claims

The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices and within state and federal guidelines. The Team Leader must be able to manage and resolve issues that pertain to claim administration procedures cost
containment activities, reports, and quality control issues.

The Team Leader will serve as primary resource for the team and provide direction to the staff members by setting objectives, communicating progress and goals, and holding the staff accountable for adhering to all quality assurance, turnaround times, best practice standards, and operational efficiency. You will assist team members with their development and career progression. The Team Leader partners internally with cross-functional areas for program direction, goal setting, service delivery and development of action plans and leveraging bench strength. The Team Leader works with external customers to enhance the overall experience for the customer. You will be responsible for the overall functioning of the department.

You have

• College degree preferred or equivalent work experience
• 3+ years claims experience, life claims preferred
• Previous people leadership experience strongly preferred
• Proficiency in Excel, Word, and PowerPoint
• Regulatory and Compliance experience a plus
• Excellent written and verbal communication skills
•  Ability to exercise independent & sound judgment in decision making
• Demonstrated experience holding others accountable
•  Ability to analyze evidence for discrepancies
• Ability to conduct research using multiple techniques
• Excellent time management & organizational skills
• Experience multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations
• Self-motivation & able to work independently
• Ability to work collaboratively with multiple professional disciplines and with diverse population

You will

• Actively coach, develop, and reward team members
• Build teams to ensure the very best people are in place
• Trust the team to get the job done
• Foster a culture where diverse thoughts, experiences, and backgrounds are valued and celebrated
• Empower employees to take the initiative to further team and company goals
• Create a safe environment to try new ideas and make mistakes
• Demonstrate the courage to make difficult decisions and have candid conversations
• Encourage candor and transparency
• Communicate the business need for change
• Lead effectively in ambiguous environments
• Set high performance standards for employees and team
• Build commitment to achieve goals and deliverables
• Balance risk with growth opportunities
• Maintain a strong external focus, voice of customer, industry and regulatory
• Strategically align processes and resources to future goals and objectives
• Work with colleagues from other teams and/or business units to ensure appropriate claim outcomes

Location

This is a remote position with occasional travel as determined by the people leader. Preference will be given to candidates within commuting distance to a Guardian office.

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.