Job Summary
As a GetGo Assistant Team Leader, you are expected to exceed customer and Team Member needs and expectations. You will do this by providing safe, efficient, accurate and pleasant shopping, purchasing and food services. You will also provide guidance and coaching to Team Members.
Job Description
- Experience Required: 1 to 3 years
- Experience Desired: Supervisory and customer service/retail experience
- Education Desired: High school diploma or equivalent
- Certification or Licensing Required: Food Safety
- Lifting Requirement: Up to 50 pounds
- Travel Required: None
Job Responsibilities
- Maintain safe, prompt and courteous customer service, attend to customers' concerns and complaints, and promote the company culture by modeling and coaching Team Members.
- Provide excellent customer service by being pleasant, greeting customers and thanking them for their business.
- Assist in the proper and timely processing of all accounting functions.
- Assist the Team Leader in attaining all budgeted goals and objectives – focusing on the areas of shrink, sales, expenses, TSR (Total Sales Revenue) and gross profit.
- Ensure all established safety and security policies are followed.
- Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.
- Demonstrate adherence to company policies through example and coaching.
- Oversee and conduct Team Member training as required by Team Leader and according to established Company policies and procedures.
- Ring up customers' orders by scanning product or entering prices into register according to established Company policies and procedures. Finalize sales and collect payments by totaling orders and accepting tender from customers.
- Assist Team Leader in store scheduling and scheduling adjustments.
- Assist Team Leader in merchandising and promotional activities, including checking in vendors, merchandise receiving, price changes, displays and signage.
- Ensure that proper maintenance, cleanliness and image standards are being maintained for the entire facility (e.g., equipment, counter area, floor, exterior pump area, etc.) to ensure safety and sanitation regulations are met.
Top Skills
What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.
Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values:
Respect All: We go out of our way to treat our guests and one another with kindness and dignity.
Think Team: We value different viewpoints and love working together as family.
See It, Own It: We keep our heads up, see opportunity and take action.
Work Smart: We find ways to simplify.
Live Well: We help everyone live a healthy, balance life.
Do Right: We are ethical, giving, and good stewards of the world around us.
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
