Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe. The diversity, commitment and know-how of the team are the key success factors of this organization.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.
Our teams find fast and efficient solutions for thousands of people on a daily basis – from claim management to life-saving emergency calls, among other services. Define the standards and become a pioneer together with around 9000 associates worldwide.
Job Description
Your contribution to something big:
Job purpose and objective.
-
Team supervision and coordinate operations as specified in the service agreements and within KPI standards.
Duties and responsibilities.
- Motivation, leadership, and personal development of Service Experts
- Sets team targets in alignment with department and division strategy/ targets, manages resource allocation, recruitments for the team, escalations, and quality topics.
- Initiates and follow up actions related to the “Performance Dialogue & Coaching” meetings with each Service Expert
- Supports in conflict and change management (if necessary)
- Has basic expertise of respective agreed customer service (according to contract)
- Support during service and/or tool implementation
- Operational contact for stakeholders/customers.
- The position is that of managing expectations of the different services and stakeholders while ensuring business continuity.
- Proactively drives continuous process improvements, operational efficiencies, implements corrective measures after aligning with impacted stakeholders.
- Analyze and derive actions from quality assurance.
- Coordination and/or processing technical initial trainings (knowledge transfer to SEs)
- Initiate intraday actions to improve KPIs of daily operations.
- Is part of the department leadership for location/ department related common issues and for defining strategic way forward.
- Identifies and drives measures to obtain cost efficiencies within respective scope of control.
Qualifications
What distinguishes you:
Education and Language
- Education completed successfully (or any other comparable qualification)
- English: C1 (Mandated irrespective of team)
- Service language is mandatory (German): C1
Work Experience:
- 3 years of Team leading and/or 3 to 5 years in relevant operations expertise
Soft-Skills:
- Problem solver and ability to firefight in stressful environment
- Prioritize and delegate
- Ability to communicate (assertively if required), motivate the team and influence the team and stakeholder
- Ability to proactively resolve problems
- Ability to comprehend and think from a department perspective and not only from a team perspective
To consider:
- Personality: Motivate and organize himself/herself and others, open-minded, sensitive, but also assertive
- Problem solving: Complexity of the problems encountered, and its extension; and quality and autonomy of rational required by the function to identify, define, and find solutions that are presented to it.
- Working method: Work responsibly, pro-active, well-structured and manage tasks prioritization.
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don´t just happen. They are made...
Make it happen! We are looking forward to your application!
What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”
The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers.
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Imprint: www.bosch.com/corporate-information
Privacy statement: www.bosch.com/data-protection-notice
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