Team Leader Desktop Support
Full time, ongoing position
Malvern location / hybrid
Cabrini offers
Increase to take-home pay with not-for-profit Salary Packaging up to $15,900 tax free plus $2,650 meal & entertainment card benefits each year (visit Smart Salary website for more detail)
Vibrant Malvern location, close to public transport with discounted Myki Commuter fares available
Hybrid arrangement, with office and remote working available (minimum 3 days in office)
Access to a range of staff benefits including retail offers, discounted hospital services and savings on eligible private health fund services
About Us:
At Cabrini Health, we don’t just embrace technology—we lead with it. Our Information Technology department is at the heart of our innovation journey, delivering smart, secure, and scalable solutions that enable clinicians and staff to provide world-class care. From major digital transformations like Workday and EMR to infrastructure and cybersecurity, our IT team is shaping the future of healthcare.
If you’re driven by purpose and passionate about using your tech expertise to make a meaningful impact, you’ll thrive here.
About the Role:
The Team Leader - Desktop Support is responsible for providing leadership, co-ordination, technical guidance, development within the local Desktop Support team onsite. You will be familiar with Cabrini customers and contractual requirements, and ensure the contractual KPIs & obligations are met. You will liaise with clients to ensure customer satisfaction, proactively identify customer service issues and provide resolutions, and escalate major issues to the Operations Manager and Chief Information Officer.
You will provide expert advice, support, and guidance in the area of desktop support. You will proactively support and contribute to the overall technology strategy and the planning and delivery of strategic objectives throughout Cabrini.
What You’ll Be Doing
Work closely with relevant stakeholders to increase business readiness, take-up, and sustained adoption of IT systems.
To provide technical support, user administration and assist with any device roll outs
Provide on-site, phone, email and remote support to existing internal and external customers.
Work under minimal supervision, with no instruction on routine work and general instruction on new assignments.
Build strong business relationships based on trust and delivering on commitments. Maintain and foster relationships with stakeholders, including those within IT, across the organisation, and external suppliers and customers.
Ensure the delivery of all programs of work meet compliance with relevant statutory and regulatory requirements regarding IT governance, processes, security and employees (including health and safety).
What You’ll Bring
Trade Certificate in Electronics, OR
Tertiary qualifications in Computer Science or Adv Dip Electronics Engineering or equivalent.
2-4 years related field/industry experience.
Driver’s license
Problem Solving - analyses issues and seeks information including engagement with key stakeholders to obtain diverse perspectives to obtain the best outcome.
Strong troubleshooting and support capabilities in enterprise environments
Excellent communication and a proactive, customer-focused mindset
Ability to manage multiple priorities and work autonomously
To view the full position description, click here
Enquiries should be directed to: Ben Galloway – Operations Manager, Business Tech Services – on 03 9508 3560
Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.
Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.
As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
Working for Cabrini
Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.
There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.
Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.
Our values: Compassion - Integrity - Courage - Respect
MANDATORY FOR ALL NEW STAFF TO CABRINI
Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.
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What We Do
Welcome to Cabrini Health
Cabrini is owned and operated by the Missionary Sisters of the Sacred Heart of Jesus who came to Australia in 1948 to take over the management of a 45-bed community hospital named St Benedict’s. Cabrini now has more than 800 beds and a comprehensive range of health services. There are acute facilities at Malvern and Brighton. The Cabrini Institute supports education and research, in order to continually improve the quality of care and educate tomorrow’s health professionals. Cabrini Technology provides an innovative, independent information and healthcare technology service to organisations throughout Australasia and has headquarters in Mount Waverley. More recently, Cabrini has established an Asylum Seeker and Refugee Health Hub in Brunswick, which provides access to a range of health services for people seeking asylum and newly arrived refugees.
Cabrini is a not-for-profit health service and all surpluses are used to develop our services and facilities to provide the best possible care for patients and families. Cabrini supports and operates a number of other programs for disadvantaged people in our community.
Patient care is the primary focus of our work and at the heart of all we do
