Team Leader de 1Er Nivel

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!
We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.
Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.
This is your opportunity, come and be part of Sangre Tigo!
Apply right now!

Objetivo del Puesto

Supervisar la atención de los agentes de primera línea y cumplir los objetivos e indicadores del Call Center.

Principales Funciones

• Cumplir con la meta objetivo NPS de los indicadores de Call Center.

• Monitorear la atención de calidad cumpliendo los procesos, procedimientos y políticas de servicio al cliente.

• Cumplir con los estándares de experiencia del cliente brindado atención empática, con actitud positiva, ofreciendo el conocimiento de los flujos de atención con alta resolución en primer contacto y ofreciendo alternativas al cliente en su reclamo, consulta o solicitud.

• Mantener a su equipo y a su persona actualizado de los nuevos procesos, procedimientos, políticas, instructivos o lineamientos de la empresa y el canal de atención.

• Velar por mantener los diferentes KPIS que se miden de forma correcta y sustentar los KPIs que no se logren

Requisitos

• Un año de experiencia en manejo de personal

• Conocimiento en el manejo de reportería de desempeño y resultados

• Haber culminado bachiller

Competencias

• Comunicación efectiva

• Trabajar en equipo

• Liderazgo

We are a leading multinational company of mobile services, internet and cable television that is present in Latin America and we are the leading telecommunications company in Panama. In Latin America, Tigo has been recognized for several years in the "Great Place to Work" ranking as an excellent company to work for. Our people are our most precious asset. Tigo Panama directly employs more than 2,500 people nationwide and offers internal growth opportunities to its staff. We have a firm purpose that moves us and unites all of us who work in the company: "To build the largest digital network to connect Panamanians by developing the communities we serve and improving their quality of life." Sangre Tigo runs through our veins, we are proud of our company and its history, we are innovative, we are passionate, we live to improve our communities and our clients are at the center of everything we do. We invite you to be part of our Tigo family!

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.