Team Leader, Customer Site - Logistics

Work Schedule

First Shift (Days)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

Location: Customer location in Rockville, Maryland ( 9201 Corporate Blvd, Rockville, MD 20850 ). This is a fully on-site position, Monday - Friday.

Candidates must be located within a commutable distance to Rockville, MD.

How Will You Make an Impact? 

As a Team Leader, you will:

• Lead, mentor, and empower a team of inventory and logistics staff, directly contributing to an exceptional customer experience.
• Apply your communication skills to support team members and key clients.
• Drive excellence through clear communication, scientific teamwork, service scope expansion, SLA adherence, development of business metrics, and team management.
• Champion innovation and practical process improvements within the program.
• Heightened attention to detail and ability to multi-task

Key Responsibilities:

• Participate in meetings with customers and upper management.
• Instill a customer-focused culture that promotes loyalty through the delivery of market-leading customer experiences.
• Ensure all team members are properly trained and that procedures and policies are accurately documented for business continuity.
• Assign and manage workflow to ensure excellent service delivery through appropriate staff planning, people development, improvement projects, and scheduling to meet/exceed client and leadership goals.
• Establish a continuous improvement environment and coach/mentor process improvement activities or projects conducted by team members.
• Formulate a vision for the customer service team and drive customer service strategies to execution.
• Maintain KPIs and metrics to find opportunities for improvement and cascade monitoring and actions to team leaders.
• Manage outsourced resources to improve productivity, effectiveness, and the team’s workload.
• Maintain areas in a high state of inspection readiness, including laboratory housekeeping and compliance.
• Align with the company vision and mission of cross-training and support different areas of service as required based on business needs and as assigned by the Supervisor.
• Ensure deliveries of customer inbound freight and packages to various locations throughout customer site are completed accurately.
• Maintain Shipping and Receiving packing materials.
• Daily use of powered and manual pallet jacks and lifters.
• Strong attention to detail in daily site safety procedures.
• Review work instructions with leadership and colleagues.

Qualifications:

• Bachelor’s Degree preferred or an equivalent combination of experience in a laboratory setting.
• Expertise in GMP/GLP environments preferred.
• Strong knowledge of Inventory Management.
• Proven excellence in developing customer relationships.
• Experience with receiving dangerous goods a plus

Knowledge, Skills, and Abilities:

• Analytical and critical thinking abilities; strong decision-making and problem-solving skills.
• Focus on laboratory safety and GXP compliance.
• Proficient verbal and written communication skills, including experience writing procedures and presentation skills.
• Proficiency in MS Office (with heightened proficiency in Excel) and experience using other computer software programs.
• Strong customer service skills.

Benefits: We offer competitive remuneration, an annual incentive plan bonus scheme, healthcare, and a range of employee benefits. Thermo Fisher Scientific provides employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Compensation and Benefits

The salary range estimated for this position based in Maryland is $59,400.00–$79,200.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards