Team Leader of Client Relationship Management

Posted Yesterday
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Wilmington, DE, USA
Hybrid
Senior level
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world.
The Role
Lead and develop a team of Strategic Account Managers to retain and grow Top Tier Global 2000 accounts. Build strategic account plans with Product, Sales and Service leaders, cultivate senior-level client relationships, and drive market growth and global SAM initiatives while ensuring delivery quality and customer satisfaction.
Summary Generated by Built In

Regional Leader, Strategic Account Management

Hybrid 

Wilmington, DE 

Mon-Fri 8am-5pm

Join CSC as a Client Relationship Manager in the Operations department. Lead a team, drive market growth, and ensure top-tier customer satisfaction. Be part of our global success story and contribute to our impressive growth. As a Regional Leader, Strategic Account Management, you will play a vital role in overseeing and developing a team of Strategic Account Managers. Your primary focus will be to drive growth and maintain strong relationships with our top-tier clients. You'll collaborate with various teams to create effective account strategies and ensure the delivery of exceptional quality. With your leadership and strategic mindset, you'll contribute to CSC's continued success and expansion.

If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,500+ people around the globe. Since 2010, our business has doubled in value. You can be part of this impressive growth.
As a Regional Leader, Strategic Account Management, you will oversee a team of Strategic Account Managers, drive growth in your market and ensure that the highest standards of quality are being delivered to our customers.  Additional duties are as follows:
•    Lead, develop and manage a team od SAM’s
•    Collaborate with Product, Sales & Service Team leaders to build account strategies to retain and grow Top Tier accounts within market;
•    Identify, expand and build strategic, trusted relationships with senior-level decision makers within accounts in market;
•    Help define, plan and drive strategic initiatives as part of Global SAM Leadership Team 

Anticipated level of experience (years/degree/qualifications) for this role:
•    Bachelor’s Degree
•    5-7 years B2B account management/sales experience with Global 2000 companies.  Will accept less experience with Graduate Degree in business and law.


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About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers. 

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About the Team
At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.
  • CSC is a great place to work with smart and dedicated people.
  • We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
  • We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
  • As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Skills Required

  • Bachelor's Degree
  • 5-7 years B2B account management or sales experience with Global 2000 companies
  • Experience leading, developing and managing a team of account managers
  • Graduate degree in business or law (acceptable in lieu of some experience)

What the Team is Saying

Mary Ellen
Luke
Ron
Jill
George
Kitty
Steve
Nikhitha
Angie
Halley
Audrey
Sabine B
Nikhitha K.
Marsha A.
Rachel B.
Anita H.
Mandy Lam
Annie Triboletti
Isabella D.
Jose L.
Marcin W.
Anil S.
Reny A.
Calvin H.
Shehna Shahul
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Tyler C.
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Chanchal Rajkumari
Justin Stull

CSC Compensation & Benefits Highlights

  • Healthcare Strength CSC highlights comprehensive medical, dental, and vision coverage, with 2025 summaries detailing multiple Aetna options alongside CVS Caremark pharmacy and VSP vision. Messaging also emphasizes wellness resources and an EAP in addition to core plans.
  • Retirement Support Third‑party employer profiles cite an “industry‑leading” 6% company 401(k) match, noted as strong relative to many private employers. Employer materials reference retirement savings even when recent public summaries focus more on health, leave, and disability details.
  • Parental & Family Support The 2025 Employee Benefits Summary lists 12 weeks fully paid maternity leave and six weeks fully paid parental and adoption leave (eligibility after 30 days). Company‑paid short‑term and long‑term disability further reinforce income protection around family needs.

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The Company
HQ: Wilmington, DE
8,500 Employees
Year Founded: 1899

What We Do

CSC is a global leader in providing business, legal, tax, and digital brand services to companies around the world. With more than 8,000 employees, CSC operates in more than 140 jurisdictions, delivering solutions that help businesses thrive. We pride ourselves on our client-focused approach, market-leading expertise, and unmatched global reach.

Why Work With Us

CSC gives its employees the autonomy to innovate and problem solve, to grow and to share their expertise, and to be a part of a group that genuinely cares for each other and their customers. We offer an excellent benefits package along with good work-life balance in a fun and collaborative environment.

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CSC Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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