Team Leader: Administration

Posted 8 Days Ago
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Alberton, Ekurhuleni Metropolitan Municipality, Gauteng
Entry level
Information Technology • Software
The Role
The Team Leader: Administration is responsible for managing administration functions, ensuring compliance with internal and external regulations, training staff, and maintaining high customer service levels. The role involves risk management, operational reporting, and enhancing system efficiencies within a customer-centric environment.
Summary Generated by Built In

Title

Team Leader: Administration

Job Description

·KEY RESPONSIBILITIES:

Management support - Admin and Risk:

  • Maintain high levels of customer service so as to meet Internal and External Stakeholder expectations.
  • Uphold optimal quality levels to prevent critical errors and support Admin Risk Officers and all-relevant Internal and External Stakeholders with various operational tasks.
  • Ensure compliance – by implementing all necessary procedures and mechanisms required to comply within the payment solution industry referring to all elements within the relevant Regulatory Bodies.
  • Training and upskilling Admin Risk Officers and all relevant Internal Stakeholders on various elements of applications processing.
  • Drive team performance targets to the extent to which a team is able to meet its output goals (e.g., quality, functionality, and reliability of outputs), the expectations of its members, or its cost and time objectives.
  • Risk/Admin monthly reporting on all (Fintech) operational activities.
  • Leverage technology to minimize manual intervention and maximize output. Have Input on System Enhancements (Enterprise Risk Management).

CORE RESPONSIBILITIES:

Administration Management

  • Ensure that all internal and external customer communications are done in a courteous and professional manner.
  • Maintain high levels of customer service to meet internal and external customer expectations.
  • Manage all operational requirements within the admin department.
  • Quality Control

Admin Support

  • Understand FICA, FAIS and all other relevant legislation.
  • Understand compliance and regulatory requirements to avoid unwarranted financial risk.

Risk Management

  • Managing and mitigating all foreseeable business risks.
  • Managing the pre-vetting officers ensuring all processes and procedures followed are within required regulation.
  • Ensuring Industry regulated compliance.
  • Mitigating and managing risk, transactional merchant behaviour and trends.
  • Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.

Support / Customer Service

  • Training, guiding and advising administration clerks regarding risk-mitigating queries around customer applications (new and existing sales).
  • Application process and procedure support to internal and external customers.
  • Training, guiding and advising Internal customers around application policies and procedures on all customer applications (new and existing).

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

  • Technical Team
  • Sales, Account managers and Vetting
  • Administration Staff

Reasons for Interaction:

  • Internal customers
  • Customer service

External:

  • All Banks
  • National Credit Regulatory.
  • Datanamix.
  • Payments Association South Africa
  • Credit Bureaus (TransUnion/Experian)

Reasons for Interaction:

Regulatory requirements

Credit Bureau Merchants Information update and Queries


QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Matric
  • Admin/Risk Related Qualifications will be an added advantage.
  • FICA, and PASA knowledge an advantage.

Professional Qualifications

  • Admin Related Qualification will be an added advantage.
  • Diploma in Financial Management or any Risk related management courses.
  • RE5 Regulatory Qualification – added advantage.
  • RE1 Regulatory Qualification – added advantage.

Years of Experience

  •  At least 2-3 years experience in a leadership role.

Other requirements

  • Time management - essential
  • Computer literacy - essential
  • Good oral and written communication skills.
  • Organisational and prioritisation skills.
  • Excellent administrator with strong attention to detail.
  • Be a team player.
  • Flexibility in terms of staying late when required e.g., financial year-end.
  • Numeracy skills.
  • Ability to work in a fast-paced environment while maintaining high accuracy levels.
  • Ability to maintain supreme levels of ethical behaviour.
  • Ability to identify opportunities for improvement.
  • Regulatory knowledge Regulatory Knowledge
  • Knowledge of the payment solution industry
  • Fluency in English is mandatory.
  • Strong oral and written communication skills.
  • Organisational and prioritisation skills.
  • Excellent administrator with strong attention to detail.
  • Ability to work in a fast-paced environment while maintaining high accuracy levels.
  • Ability to maintain supreme levels of ethical behaviour and confidentiality.
  • Ability to identify opportunities for improvement.

Education

Languages

The Company
HQ: Gauteng
1,630 Employees
On-site Workplace
Year Founded: 1965

What We Do

Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.

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