Team Lead

Job Title: Team Lead – Professional Services Delivery

Location: Hyderabad, (Office Based)
 

Type: Full-Time
 

Department: Professional Services / Operations Delivery / Customer Team Shared Services
 

Reports To: Sr. Manager Professional Services

Job Summary:

We are seeking an experienced Team Lead for the Professional Services Delivery team specializing with prior experience in delivery of SaaS / Software products for B2B customers.

This role is suited for individuals who possess a minimum of 5 years of experience covering functions such as project delivery of SaaS deployments, team leadership, reporting and stakeholder management culminating in a maximum experience of 9 years. The ideal candidate would be a culture builder who is process and people oriented.

Key Responsibilities:

Stakeholder Management

• Conduct business reporting and data analysis to monitor process performance, and product KPI’s to improve service delivery processes.
• Prepare and deliver presentations to key stakeholders, clearly communicating project objectives, status, and outcomes as per cadence.
• Collaborate with clients to ensure their needs are met and that service delivery aligns with their business objectives.
• Raise concerns and solutions to improve the overall success of our customers.
• Accountable for client retention and customer satisfaction.

Team Leadership

• Lead, mentor, and develop a high-performance team dedicated to the successful deployment of B2B SaaS products in reporting and analytics.
• Accountable for all people management activities, not limited to team performance, career and development planning, annual reviews, hiring.
• Foster a culture focused on high performance, continuous growth, and team spirit.
• Work with the manager to provide input on team performance, client delivery goals, and other assigned metrics.

Process Management

• Implement and optimize project management processes, leveraging methodologies such as PMP / Lean / Six Sigma.
• Oversee the planning, tracking, and follow-up of projects, ensuring timely completion of tasks and effective collaboration among team members and NA counter parts.
• Manages client escalations and works with the manager as needed to develop solutions.

Qualifying Criteria

• Minimum of 5 years of work experience, ideally in client facing roles (e.g. Consulting / Customer Care / Project Management) with B2B SaaS products.
• 2+ years leading and / or training teams with the ability to take feedback and train others.
• Ability to communicate effectively, communicate and justify via written and verbal mediums in stressful situations across all layers of the organization.
• Lead  and or leading teams with a maximum of 9 years of total work experience in a similar or allied field.
• Proven skills in business reporting, data analysis, and process / project management.
• Exceptional skills in presenting and communicating with the ability to engage and influence stakeholders.
• Proficient in Excel, with a basic understanding of SQL for data management and analysis.
• Proven ability to build and foster a high-performance team culture focused on customer first, growth and positivity.
• Certifications of CAPM / PMP / Six Sigma Green / Black Belt are highly desirable.

Location and Shift Timings: Hyderabad Office based, 13:00 – 22:00 IST.

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.