Team Lead

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewOur customers are public safety agencies, governments and military organizations who use our mission critical communications systems. The Remote Security Update Service team, part of the Motorola Solutions cybersecurity services organization, protects mission critical systems by ensuring security updates are verified, tested, and installed.
Job Description

This role requires a dedicated professional to ensure the continuous security of mission-critical systems. You will be the driving force by leading a team applying security patch updates to systems, helping to safeguard them from cyber threats. By strictly enforcing established processes, you will guarantee the swift restoration of critical infrastructure following updates, minimizing downtime. You will be responsible for project scheduling, coordinating with your team, providing support, patching systems as needed, and conducting performance reviews. This is an opportunity to lead a team in protecting vital systems while upholding high standards of efficiency and communication. 

Responsibilities 

• Manage a team performing patching related duties

• Conduct patching for a variety of technologies as needed

• Troubleshoot system and network issues that result from updates 

• Interface with customers, MSI Field teams, partners, and others on a regular basis regarding patching, scheduling, and other topics

• Look for opportunities and implement efficiency improvements

• Provide input and feedback for automation and new development projects

• Plan and coordinate patching activities between multiple parties 

• Perform preventative maintenance checks to ensure proper system operation 

Desired Skills:

• Advanced hands on technical experience with various technologies preferred.

• Customer service experience

• Strong leadership experience

• Industry recognized IT certifications preferred.

Qualifications:

• Hands on experience with Windows and/or Linux operating systems 

• High level knowledge of networking concepts (i.e. network devices, IP addresses, ports, and protocols)

• High level knowledge of virtualization concepts and technologies

• Experience performing troubleshooting, break fix, or technical support on Windows and/or Linux operating systems

• Strong communication skills

• Strong organizational skills

Basic Requirements

Required Skills:

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].