Team Lead - PW

About Us

We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

We are hiring a talented Team Lead for our growing team! At PartnerHero, our Team Lead manages a team of associates, optimizing team performance for a specific Partner/program. As a Team Lead, you are the point of contact for the Partner regarding the program and you are responsible for relaying key information, updates, and feedback to your team. 

Training schedule is TBD but training will be 3 weeks long. Work schedule and shift will be Monday through Friday between the hours of 8:30am and 7:30pm ET. You will have a 9-hour shift which will include a 1-hour lunch and breaks. This role is based in our Greensboro office (27409).

What you’ll do:

• Function as primary point of contact for the Partner and key PartnerHero stakeholders.
• Drive an exceptional customer experience by building and leading high-performance teams that engage with customers in all remote channels.
• Create an inspiring and motivating work environment and build a committed team with a strong customer-focused culture.
• Lead, coach and mentor team members to ensure associates achieve desired service levels.
• Implement operational protocols in collaboration with quality assurance, product operations and strategy teams.
• Remain current on key workflow changes, operational guidelines, and policy updates and communicate to associates.
• Prepare reports and analyze performance data to improve processes, ensure associates are properly allocated, and maximize productivity and efficiency.
• Build and maintain the team’s schedule to ensure appropriate coverage.

What we expect from you:

• Up to 2 years of Team Lead experience, with a proven track record of coaching, mentoring, and developing staff to achieve performance goals.
• Strong interpersonal and communication skills, with the ability to motivate and inspire team members.
• Excellent problem-solving abilities and a customer-focused mindset.
• Strong computer navigational skills.
• Excellent organizational, time management, and follow-up skills.
• Strong work ethic and high level of attention to detail and accuracy.
• Proven experience in overcoming unexpected difficulties and using logical problem-solving skills.
• Comfortable making decisions with limited information available.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, and success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].