Squircle IT Consulting Services is a leading IT solutions and services company established with a specific mission of providing comprehensive, top of the line solutions around ERP and BI. Since its inception in November, 2007, SQUIRCLE has emerged as a key player in ERP and BI space. SQUIRCLE brings together the best Technology and Domain expertise in PeopleSoft to offer a full spectrum of services ranging from Implementation, Business Consulting to Support.
Job Description1. Team Leader Specs
● Minimum 5 year of work experience in an International Voice Program from premium contact centres.
● Minimum 2-year experience as a Team Leader in International voice process.
● Prior experience in BFSI is required.
● Thorough understanding of Operations Metric, People Practices (score calculations, parameters ratings, Attrition calculation, Situation Handling etc).
● Customer service oriented. Should have prior knowledge of customer care processes and techniques.
● Proficient in MS Office – Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc.
N/P 30 Days Only
Hi,
We have multiple openings for different location, for different clients. If you are interesting in plz find the attached details.
Closing Block
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Skills Required
- At least 5 years of work experience in an international voice program at a premium contact center
- At least 2 years of experience as a Team Leader in an international voice process
- Prior experience in BFSI
- Thorough understanding of operations metrics and people practices, including score calculations, rating parameters, attrition calculations, and situation handling
- Customer-service orientation and prior knowledge of customer-care processes and techniques
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Knowledge of Green Belt, Lean, and scheduling
- Notice period of 30 days
What We Do
Squircle IT Consulting Services Pvt Ltd is a leading IT solutions and services company established with a mission to provide comprehensive, top-of-the-line solutions specializing in Enterprise Resource Planning (ERP) and Business Intelligence (BI). Based in Hyderabad, India, the company offers a full spectrum of services ranging from implementation and business consulting to support, leveraging deep technology and domain expertise.
