Team Lead, Workday Administrator

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Team Lead, Workday Administrator is responsible for supporting the implementation, maintenance, and overall administration of our HRIS platform in areas such as HCM, payroll, talent, attendance, benefits, compensation, and people analytics. This role works in partnership with cross-functional teams to ensure our HRIS platform provides a smooth end-to-end experience for all colleagues.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail.
• Researches, analyzes, and documents findings.
• May coach, review, and/or delegate work to other team members.
• Builds and monitors Workday generated alerts and reports.
• Creates custom dashboards with actionable insights based on management level.
• Administers and manages all role-based permission assignments and automated permissions.
• Develops and administers workflows to help support business processes.
• Monitors connections to existing systems integrated with Workday.
• Manages Workday PRISM to unify cross-platform data.
• Maintains system configuration, data audits, and releases of new functionality for Workday.
• Responds to situations that arise and resolves technical system issues, while also making
  recommendations for improvements.
• Maintains system setup and design, including business processes and reporting, inbound and outbound
  data interfaces/integrations, and dashboards.
• Configures and maintains security profiles for employees across all companies/locations.
• Ensures compliance and gathers necessary security policies documenting proper internal security controls
• Leads cross-functional teams on the adoption of Workday major releases, identifying the impact and
  enhancement opportunities associated with a new release and communicating appropriately as needed
• Reviews and recommends optimization efforts based on system usage.
• Provides technical guidance and training to colleagues in varying departments and levels.
• Leads and participates in system integration testing including overseeing and/or developing test scenarios
  and analyzing the effectiveness and functionality of new configurations to ensure all requirements are
  met.
• Develops functional configuration for new modules and/or updates and enhancements to the existing
  modules.
• Leverages Workday Community and experiential knowledge to resolve complex, escalated issues.
• Serves as an escalation point for all Workday related issues

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision.
• Recognized subject matter expert of applicable work area.
• Ability to situationally adapt and understand new technology/processes as per business requirement.
• Strong analytical and problem-solving skills with a strong focus on attention to detail.
• Ability to work constructively and independently under stress and pressure in a fast paced, multi -tasking
  environment.
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal
  and written communication skills.
• Advanced ability to manage competing priorities and multi-task while producing high quality work.
• Ability to operate, collaborate, and partner with colleagues across the organization, regardless of level
• Strong ability to work effectively with global teams while addressing the challenges of remote
  communication.
• Proven ability to design and implement new processes and facilitate user adoption.
• Advanced understanding of the platform, with the ability to build custom apps and objects, formula fields.
  workflows, custom views, and other content of intermediate complexity.
• Strong understanding of Workday best practices and functionality.
• Strong data management abilities.
• Ability to successfully drive projects to completion.
• Ability to understand and articulate complex requirements

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Experience administering multiple Workday modules
• Preferred: Workday Pro certification

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required.
• With your consent, reference checks will be conducted prior to receiving an offer.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.