Team Lead, User Experience

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Lead the Future of User Experience at ConnectWise!

We’re looking for a UX Team Lead to inspire and guide a talented design team in creating intuitive, impactful digital experiences. In this role, you’ll shape UX strategy, champion user-centric design, and collaborate across product and engineering to deliver solutions that delight customers. If you’re passionate about innovation, leadership, and driving design excellence, we’d love to hear from you!

About the Role

As a Team Lead for User Experience, you’ll be at the forefront of shaping intuitive, impactful digital experiences for our customers. This role blends strategic design leadership with hands-on mentorship, ensuring our UX team delivers solutions that delight users and drive business success.

What You’ll Do

Leadership & Team Development

• Set the Vision: Define team goals, prioritize projects, and ensure alignment with product and business objectives.
• Grow Talent: Recruit, mentor, and inspire UX designers, fostering a culture of creativity, inclusion, and continuous learning.
• Problem-Solve: Navigate complex design challenges and resolve conflicts with empathy and clarity.

Design Strategy & Execution

• Champion the User: Advocate for user needs throughout the product lifecycle—from concept to launch.
• Lead by Example: Shape UX strategy, guide design decisions, and ensure solutions meet usability and accessibility standards.
• Drive Process Excellence: Oversee research, wireframes, prototypes, and usability testing to inform design improvements.
• Maintain Quality: Establish and evolve design systems and guidelines for consistency across products.

Collaboration & Communication

• Partner Across Teams: Work closely with product managers, engineers, and business stakeholders to deliver seamless experiences.
• Influence & Present: Communicate design rationale effectively to leadership and stakeholders.
• Manage Expectations: Align on scope, timelines, and deliverables while building trust with partners.

What You Bring

• Proven experience in UX design and leadership roles.
• Strong communication, analytical, and interpersonal skills.
• Expertise in design thinking, user research, and usability testing.
• Proficiency with tools like Figma, prototyping platforms, and familiarity with Jira and Confluence.
• Knowledge of modern UI principles, design systems, and emerging technologies.

What Sets You Apart

• Advanced degree in Design, HCI, or Computer Science.
• Experience with AI-assisted design, data visualization, and journey mapping.
• Track record of driving innovation in UX/UI and digital product design.
• Ability to inspire teams and promote a culture of creativity and inclusion.
• Passion for staying ahead of design trends and translating complex needs into actionable solutions.

Interview Process

• Case Study Walkthrough: Showcase a project from inception to delivery.
• Team Project Deep Dive: Discuss collaboration and leadership approach.
• User Testing Examples: Share insights and methodologies.
• Metrics & Impact: Demonstrate how you measure success.

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience 

• 1+ years of team lead experience (Managing a team)

• Preferred: previous experience with Agile based project execution 

Working Conditions:

• Hybrid (Pune / Mumbai)
• Immediate Joiner will be preferred

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.