Job Summary:
The Team Lead, Strategic Partnerships is responsible to monitor work allocation to maximize output and effectiveness of staff.
Essential Functions:
- Provide daily oversight of scheduling and attendance for team
- Oversee the delivery of the Strategic Partnerships by direct reports that are assigned
- Ensure that all elements of the Strategic Partnerships (assessments, surveys, member engagement, and data tracking) are implemented effectively and that the elements remain responsive to the member’s needs
- Responsible for gathering business intelligence and managing research and analysis on a variety of social determinant of health (SDoH) related topics, including but not limited to, food, education, workforce development, health equity, and specialized populations
- Understand the correlation between SDoH and Stars, HEDIS, and NCQA measures to develop interventions and solutions for improved member outcomes
- In collaboration with CareSource University and internal teams, drive Population Health-wide training strategy through identification, growth, and tracking mechanisms
- Conducts needs assessments to identify technical solutions that address market-specific knowledge, skill, or other gaps for member population(s) and programs
- Establish Best Practices to maximize positive, consistent consumer engagement and experience
- Collaborate, plan and design Population Health training to improve staff awareness, understanding, and engagement
- Work with data analytics and research team on SDoH pilot development and deployment
- Cultivate state and community partnerships to improve our research and ability to model industry Best Practices
- Arrange and coordinate services with community leaders; partner to maximize utilization of available resources and support groups
- Monitor performance of staff members through ongoing audit process
- Provide ongoing training, mentoring, coaching and disciplinary action as needed; conduct regularly scheduled one-on-one meetings with all team members
- Coordinate team-specific orientation and training
- Monitor the accuracy and timeliness of documentation entered by direct reports (contacts, events, partner & member outreach, case notes, etc) in electronic record according to established guidelines
- Mentor and precept new staff; provide on-going training, coaching and disciplinary action as needed
- Network with other departments to gather and/or share information
- Perform other job-related instructions as requested
Education and Experience:
- Bachelor’s Degree in Social Work, Human Services Administration, Non-profit Management or equivalent years of relevant work experience is required
- A minimum of four (4) years of program design, curriculum development and/or professional development training, social service delivery experience is required
- Experience creating, developing, and implementing SDoH programs is preferred
- Supervisory or Leadership experience is preferred
Competencies, Knowledge and Skills:
- Intermediate proficiency level with Microsoft Office, including Outlook, Word and Excel skills
- Ability to operate smart phone, iPad, or other mobile communication devices to ensure productivity and ability to perform essential functions
- Strong collaborative skills, working with cross-functional stakeholders and external partners including state agencies, elected officials, community partners and business leaders
- Proven track record of leading teams focused on the consumer / member experience that demonstrated empathy and compassion and tracked results
- Experience with public/private partnerships
- Excellent written and verbal communication skills
- Critical listening and thinking skills
- Decision making and problem-solving skills
- Strong organizational and time management skills
- Proven track record in driving continuous improvement efforts to improve member experience and tracked
- Commitment to the mission and values of the CareSource Family of Companies results
Licensure and Certification:
- Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in this position, employment in this position will be terminated
- Employment in this position is conditional pending successful clearance of a criminal background check. If the criminal background results are unacceptable, the offer will be withdrawn or, if you have started in this position, your employment in this position will be terminated
- To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
- CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
- May be required to travel. A valid driver’s license, car, and insurance are necessary for work related travel
- Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
- Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource’s resources
Compensation Range:
$61,500.00 - $98,400.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
CareSource Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CareSource and has not been reviewed or approved by CareSource.
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Strong & Reliable Incentives — Bonuses are regularly available and serve as a meaningful part of total compensation. Annual performance-based awards are considered a strong component.
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Leave & Time Off Breadth — PTO starts around four weeks and increases with tenure, complemented by paid holidays and a floating day. Volunteer time expands the available leave options.
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Affordable Benefits — Health plan options are considered affordable, supported by wellness incentives that can reduce premiums. Coverage breadth includes medical, dental, vision, and cost‑lowering programs.
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What We Do
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for nearly 30 years and we will continue to be a transformative force in the industry by placing people over profits. CareSource is and will always be members first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to nearly 2 million members through plan offerings including Marketplace, Medicare Advantage and Medicaid. With our team of 4,000 employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve. CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf Si usted o alguien a quien ayuda tienen preguntas sobre CareSource, tiene derecho a recibir esta información y ayuda en su propio idioma sin costo. Para hablar con un intérprete, Por favor, llame al número de Servicios para Afiliados que figura en su tarjeta de identificación. 如果您或者您在帮助的人对 CareSource 存有疑问，您有权 免费获得以您的语言提供的帮助和信息。 如果您需要与一 位翻译交谈，请拨打您的会员 ID 卡上的会员服务电话号码
