Team Lead, Sell to Carvana

Position Overview:

This role will be responsible for driving individual and team development and team success through performance coaching, result-oriented motivation, and career development. The Team Lead will work closely with our Advocates and Managers to ensure that our Sell to Carvana team performs to the best of their ability. 

What you’ll be doing:

• Leading, mentoring, and motivating the Sell to Carvana team to perform at the highest level.
• Ensuring all Advocates meet or exceed all Carvana standards.
• Developing direct reports to achieve their individual career goals.
• Actively looking for ways to improve the overall customer and Advocate team experience.
• Implementing policies and procedures to exceed customer advocate standards.
• Maintain and produce daily, weekly, and monthly reports of quality metrics and respective targets and goals.
• Addressing and effectively managing complex and sensitive customer-facing issues.
• Proactively communicating with leadership regarding business performance, adverse impact of decisions on the customers, and potential risks to the business.  
• Being a continuous positive force within the office, creating strong morale and spirit throughout the Advocate team.
• Other duties as assigned.

What the job requires:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• 2+ years of management experience.
• High School Diploma or GED equivalent required.
• Bachelor’s Degree highly preferred, or equivalent work experience.
• Ability to communicate clearly and concisely, both internally and externally.
• Experience working with all levels of management.
• Strong ability to coach and motivate others.
• Experience with strategic planning and process improvement.
• Successful track record of guiding teams to exceed goals.
• Strong customer relations skills.
• Ability to diagnose and solve problems.
• Strong project management skills.
• Excellent interpersonal and leadership skills.
• Willingness to work on weekends.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.